Dell Edge Device Manager Version R15 Administrator’s Guide

Query — Use the Query button to send a command to the device asking it to update its information in the system.

Restart — Use the Restart button to reboot the thin client. This tab is applicable for thin-client.

Shutdown Now— Use the Shutdown button to shut down the thin client. This tab is applicable for thin-client devices only.

Unregister — Use the Unregister button to remove the Device from system policies and management. This option is enabled for quarantine devices.

Delete Device — Use the Unregister button to delete the Device from system. Only a device that is not currently registered that is which does not have a Registered status can be deleted from the system. A device must be unregistered or deactivated prior to deleting.

Change Group — Use this option to select a new group for a particular device.

Export Devices to CSV — Use this action to generate a CSV with a list of the asset information for all the devices currently filtered on screen.

Summary tab— Use the Summary tab to view and manage information on the Notes, Group Assignment, Alerts, and Device Configuration.

Change Group Assignment— Use the Change Group Assignment button in Group Assignment section to change the group to which the Thin client belongs.

Device level exceptions (Applicable to all device types)

Events tab — Use the Events tab to view and manage information on the system events pertaining to a Device (creation, device registration, and various tasks performed by the system and the Device).

• Task Troubleshooting—
  • When you click the Request Processes List tab, the list of processes running in the client are displayed. You can select the End Process tab, to end the process and henceforth the admin can manage the client.

  • When you click the Request Services List tab, the list of services running on the client are displayed.

    • NOTE: Trouble Shooting option is available only for Windows based devices.

Installed Apps tab— Installed Apps tab is located on Device information screen. The number next to the Installed Apps title displays the current number of installed applications.

For updating an application, select a particular application from the installed application list, and click Update Application . The list can be sorted by application name, publisher, or installed on date.

The Installed Apps count will increase or decrease if applications are installed or uninstalled. The list will be updated when the device checks in or is queried next.

Unregister command and Change group assignment commands are enabled for quarantine devices.