Dell Wyse Management Suite Version 1.3.1 Administrator’s Guide

Email alert notifications are not working.

Configure the SMTP server from the Wyse Management Suite server portal admin.

Wake on LAN is not working.

Enable the local or remote file repository.

Unknown file type warning message is displayed when you double click the WMS launch icon.

Check the security settings or UAC of the server. Ensure that all the Windows is updated with all the patches.

Unable to pull the thin client log file when ThinLinux device is not synchronized with NTP server.

Configure the device with a proper NTP server.

Error in syncing TC files alert message is displayed when you try to sync the file repository.

Ensure everyone has full permission to local repository and no user access message is displayed when you copy the image or applications to the local repository.

File download such as wallpaper, certificates fails for ThinOS when server is out of time sync.

Configure the device with proper NTP server.

ThinOS DHCP discovery fails when DNS SRV tags are available with blank values.

Remove the empty DNS tags.

Apply to new devices does not work for ThinOS app policies during registration.

Create a job to push the app policy.

After changing the hostname of the repository server, the repository UI does not open through desktop shortcut. After changing the hostname of the repository server, the certificate changes and you get the certificate error while opening the repository UI and self-signed certificate for CA validation also fails.

You must provide the updated hostname in the URL.

On Windows Embedded Standard devices, if the custom values are not set, groups are not created when you select custom values as group type. In the group structure, a level is missed.

Custom fields must have values before forming groups for Windows Embedded Standard devices.

Sync time command fails on Windows Embedded Standard devices.

No workaround available.

As part of RSP push, CU—Confirm User command always display No user logged in error even when a valid user is logged in to the thin client.

No workaround available.

The 404 error is displayed if the server is left ideal for 2 days.

The server restarts due to Windows. Restart all the Wyse Management Suite related services.

Wyse Management Suite server does not respond when the disk space is less than 300 MB.

Increase the storage space, and restart the Wyse Management Suite related services.

Add Policy and Add Advance Policy buttons become nonfunctional after application folders are removed.

Do not delete the repository folder.

Deleting inventory files manually from the physical path(c:\repository\data) does not remove the file from Wyse Management Suite UI—File does not exist error is displayed.

Do not delete the file from the repository folder manually.

ThinOS applications are installed twice when the applications are pushed with firmware.

The root disk is formatted when you upgrade or downgrade the base.pkg.

Import tool allows you to import RSP packages even if you delete any file (part1Image.img,vmlinuz,mbr and so on) from the RSP package on WDM repository.

Valid RDP packages must be present in Wyse Device Manager.

Wyse Management Suite displays a 404 error.

Verify if any java code is deleted by the antivirus software.

Window Embedded Standard app download fails.

App download authentication is required for Window Embedded Standard agent.

If the app download fails with https, try with http. Ensure the firewall settings allows http port. The default port is 8080.

If the device is added to the domain during unregister or policy removal, the device reverts to the work group from the domain.

Set the default policy for domain settings, and push the policy.

1. Log in to device as an administrator and disable the Write Filter.
2. Go to Run command and type Regedit.
3. Go to HKLM\Software\Policies\Microsoft\Windows NT\Terminal Services\Client\UsbSelectDeviceByInterfaces
4. Add string registry key as 100 and set the value as for Mass Storage Device as follows:{53F56307-B6BF-11D0-94F2-00A0C91EFB8B} for CD ROM : {53F56308-B6BF-11D0-94F2-00A0C91EFB8B}
   NOTE: Flower brackets are mandatory.

USB lock down configuration is not applied when you click the update button.

This issue is only for Wyse Software thin clients. Login again to apply the policy.

When you push SD command as part of RSP, Windows Embedded Standard client restarts instead of shutdown.

In Wyse Device Manager the device sends V02 message and goes to log off state. This is not supported for Wyse Management Suite.

Application installation fails when a policy is created from two different repository servers.

Ensure all the repositories are accessible by the device.

Wyse Device Agent always tries the test download with the application created from the first repository server. If the test download fails the agent does not proceed further and an error report is sent to the server.

You cannot perform RAW imaging using RSP through Wyse Management Suite.

Wyse Management Suite server does not work after you install it with the remote database option on the same server where MongoDB is installed.

Delete the stratus database entry if present.

Wyse Management Suite server user interface does not load and log in to the server after installing the server.

The server hostname might contain underscore (_). Change the hostname without an underscore in it.

Wyse Device Agent registration fails after installing the server with custom ports.

Provide http/https prefix in the server field from the agent.

Static IP is not preserved on the thin client after an image push (Sysprep).

Assign a static IP to the thin client and restart the device.

Wyse Device Agent user interface shows Service not running or a blank screen when an upgrade or downgrade is performed for ThinLinux Wyse Device Agent.

Wait for few seconds until all the services are running.

Unable to import users with LDAPS configuration.

Multi monitor option is not present for Wyse software thin client.

Multi monitor feature is not supported on Wyse Converter for PCs.

Wyse Management Suite upgrade from 1.0 to 1.1 does not work with external Mongo and embedded Maria database.

Upgrade directly to Wyse Management Suite 1.2.

Imaging through HTTP does not work.

Ensure HTTP is enabled manually. From Wyse Management Suite version 1.2 onwards, HTTP is disabled by default and admin must enable from the Tomcat manually.

Mongo, Maria and Tomcat services are stopped after restarting the Wyse Management Suite server.

Windows defender service deletes the Wyse Management Suite related files. Check the defender service logs if any deleted files. Retrieve the deleted files.

VC++ package takes 20 minutes to install.

Ensure that the windows server is updated with the latest service packs and updates.

Ensure that the Windows update is not in-progress while installing the Wyse Management Suite.

ThinLinux agent upgrade from 2.0.24 to 2.2.11 is not working.

ThinLinux devices with agent version 2.0.24 must be upgraded to 2.1.23 before upgrading to 2.2.11 since 2.0.24 agent does not install the .tar files.

Agent upgrade from 3.0.7 to 3.2.13 fails on the Wyse 3040 thin client with Thinlinux device.

Upgrade the agent to 3.0.10 version using package wda3040_3.0.10-01_amd64.deb. This package is bundled in Wyse Management Suite 1.2 installer and then upgrade to the latest WDA 3.2.13.