Your computer must be connected to a power outlet.
About this task
The
Scan hardware option on the
SupportAssist OS Recovery home page enables you to run diagnostic tests to detect hardware issues. It scans the battery, cable, hard drive, keyboard, USB drives, fan, and memory to detect issues, if any.
Steps
On the
SupportAssist OS Recovery home page, click
Scan on the
Scan hardware tile.
Click
START SCAN.
The hardware scan starts and the progress is displayed.
If no hardware issue is detected, the
Everthing looks good status is displayed.
If a hardware issue is detected, a page with the details of the detected issue is displayed. Click the link on the page to access the Dell support website and follow the instructions to submit a trouble ticket. You can also scan the QR code to request support on your mobile device.
Click
DONE.
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