Articles
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This article provides information about the LIC008 error seen when importing the IDRAC License.
Updated: December 09, 2025
ID: 000353269
This page explains the difference between drivers and firmware and how to update them on Dell PowerEdge Servers using different methods.
Updated: December 02, 2025
ID: 000128194
This article provides information about the iDRAC default credentials, and how to rest the password.
Updated: January 09, 2026
ID: 000133536
This document explains how to use iDRAC9 Direct to manage your Data Domain models: DD3300, DD6900, DD6400, DD9400, DD9900
Updated: December 30, 2025
ID: 000239051
This article provides guidance on using the Redfish API with Dell integrated Remote Access Controller.
Updated: December 18, 2025
ID: 000178045
This article explains what a predictive drive failure (error code PDR16) means, why it occurs, and provides step-by-step instructions to troubleshoot and resolve the issue. It covers recommended actions such as backing up data, updating firmware, and replacing the disk if necessary to ensure storage health and prevent data loss.
Updated: December 09, 2025
ID: 000126418
This article provides links to download Dell trial 30 and 90-day evaluation license collection including iDRAC Enterprise, iDRAC Datacenter, Chassis Management Consoles (CMC) Enterprise, OpenManage Enterprise, and OpenManage Integration.
Updated: November 25, 2025
ID: 000176472
This article provides information about exporting the Tech Support Report (TSR) / SupportAssist Collection, including the Operating System, Application Data, and the RAID controller log. This is done using the integrated Dell Remote Access Controller (iDRAC) command-line interface (CLI) of Dell PowerEdge servers generations 12, 13, and 14.
Updated: November 21, 2025
ID: 000120100
iDRAC Service Module (iSM) is a lightweight software service that better integrates operating system (OS) features with iDRAC and can be installed on Dell’s PowerEdge servers. iSM provides OS-related information to the iDRAC and adds capabilities such as Life Cycle (LC) log event replication into the OS log, iDRAC SNMP alerts using OS, Remote iDRAC Hard Reset, and Full Power Cycle. This guide provides an overview of features, how to download and install and additional resources.
Updated: November 18, 2025
ID: 000178050
This article describes how to export the Tech Support Report (TSR) and SupportAssist Collection using the Dell iDRAC7, iDRAC8 graphical or command-line user interface.
Updated: November 05, 2025
ID: 000126803
This article provides information about how to obtain iDRAC licenses from MyAccount (Formerly Dell Digital Locker).
Updated: October 27, 2025
ID: 000130349
Dell EMC iDRAC has been updated to address multiple vulnerabilities which may potentially be exploited to compromise the affected systems.
Updated: September 18, 2025
ID: 000180622
The article describes updating Dell PowerEdge server firmware through Integrated Dell Remote Access Controller (iDRAC) 7, 8, 9, or 10. It details downloading the firmware image, logging in to the iDRAC web interface, uploading the image for installation, and managing pending updates.
Updated: September 09, 2025
ID: 000134013
Dell EMC Troubleshooting Tool you can gather more information about failure to discover a network device (for example: Dell servers, clients, or any other network resources) in the management console such as OpenManage Enterprise. Also, it may help to determine the root cause for discovery-related problems for remote devices; run a protocol-specific test for the remote device and verify the results. It also has tools to: configure emails, check availability of ports, run a command on a remote box, send and listen for SNMP traps, and check
for warranty status.
Updated: September 05, 2025
ID: 000145268
Dell OpenManage MIBs version 11.1.0 is the final release of an effort to consolidate SNMP MIB files defining various Dell server components.
Updated: September 04, 2025
ID: 000312092
In this article, you find a list of common issues with MyAccount (formerly Dell Digital Locker) and appropriate solutions and workarounds.
Updated: September 04, 2025
ID: 000353257
This article explains the procedure to open a Service Request (SR) using the Dell support page.
Get help fast for your Dell device. No more waiting on hold. No more tech headaches.
Dell makes it simple to fix problems, schedule repairs, or get support—right from your device or our support website.
Updated: July 31, 2025
ID: 000132371
The Integrated Dell Remote Access Controller 8 (iDRAC8) provides comprehensive, embedded management across the PowerEdge family of servers. The iDRAC8 automation lets your organization grow and provides security to ensure peace of mind. From the variety of tools and technologies in the OpenManage portfolio, you can build a management solution that matches your needs. Users ensure optimal server management by leveraging iDRAC8.
Updated: July 30, 2025
ID: 000178044
Sometimes the iDRAC boot partition might become corrupt. iDRAC fails to boot, and the server cannot be managed by it.
Updated: July 22, 2025
ID: 000120131
How to change the iDRAC user permissions using SSH and the RACADM command.
If the admin rights have been lost, change the permission using the other vxpsvc administrator user through RACADM.
Updated: July 16, 2025
ID: 000221901
Dell Enterprise catalogs in downloads.dell.com may report January 2025 release as latest catalog,
Latest version of the Dell Enterprise Catalogs may not available at downloads.dell.com.
Updated: June 10, 2025
ID: 000324804
This article helps you to formulate the action plan to mitigate the below CVEs while customer reports Vulnerability alerts on IDRAC.
Updated: May 08, 2025
ID: 000208968
This article outlines how to create a firmware baseline, view compliance reports, and apply updates in Dell OpenManage Enterprise.
Updated: May 02, 2025
ID: 000144728
This article shows how to use and set up the virtual media function of Integrated Dell Remote Access Controller (iDRAC) 6, 7, 8, or 9.
Updated: April 15, 2025
ID: 000124001
The iDRAC virtual console can be launched using a web interface or URL. Using the iDRAC virtual console viewer is also explained.
Updated: April 15, 2025
ID: 000179797
This article explains multiple methods to reset the Integrated Dell Remote Access Controller (iDRAC) both locally and remotely including reset, reset to defaults and reset to customer configuration.
Updated: April 14, 2025
ID: 000126703
This step-by-step guide explains how to configure the Integrated Dell Remote Access Controller (iDRAC network) settings and email configuration options for iDRAC9, iDRAC8, and iDRAC7.
Updated: April 09, 2025
ID: 000131098
This article provides information about pinging an iDRAC from within an Operating System when the iDRAC is being shared with the same LOM.
Updated: April 03, 2025
ID: 000139059
Error SUP0527 is reported when attempting to run hard drive or SSD firmware from the LifeCycle Controller (LCC). This works as designed.
Updated: April 02, 2025
ID: 000198351
Use this how-to article when the system cannot be restarted and the support log file (TSR) must be collected, but the iDRAC is not configured.
Updated: March 13, 2025
ID: 000209913