Avamar Server

This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Data Center Infrastructure products. Dell carefully evaluates and monitors code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

Information about customer replaceable unit (CRU) videos for Dell Technologies VxFlex Ready node products

This article provides an overview of configuring email notifications for backup failures using the Avamar Administrator console. It is intended for customers, partners, and Dell Professional Services or Delivery personnel.

The EMT or tomcat service reports that it started but tomcat is not listening or running on port 8543.

This article provides instructions on how to automate the process of deleting unwanted files from the root partition in Avamar.

This article explains the failure of the checkpoint backup, also known as cpbackup, due to the server root password containing a special character such as $.

Avamar DB2 backup fails or completes with exceptions. The db2diag.log shows a vendor error and a SQL2025N I/O error shortly after the backup starts. With avdb2 debug enabled it shows a process file lock error.

This article applies only to Avamar environments with encryption disabled, initiating Oracle backups from GUI/AUI   Incremental L1 Oracle backups fail with "An incremental backup was requested but there is no previous full backup" error Full and L0 backups are completing successfully Currently affecting all versions up to 19.10

DPE: vcpsrv status shows shutdown due to invalid vcloud certificate in DPE truststore The Dell EMC Data Protection Extension is the first certificated data protection solution for VMware vCloud Director, which is also a native data protection solution. It extends the vCloud Director HTML 5 UI and REST API providing tenants a single management end-point for their virtual datacenters. Tenants can manage image level backups of VMs and vApps, restore to a new VM or in-place, by policy or adhoc, even file level restore.

This article addresses an issue with the Avamar Management Console database (MCDB) regarding a column value in the retention_policies table.

Avamar : Avamar Client Manager (/aam) loading webpage hangs on login. The login may never finish or take tens of minutes to complete.

Instant Access (IA) restore remains in Waiting‑Client" because the avagent service on the Avamar server is stopped; IA jobs use Avamar as a proxy. Verify MC_SYSTEM client name, start avagent (systemctl start avagent), then either wait 180 s or issue a Reset on MC_SYSTEM to wake it; the restore then goes to running and completes.

The change-passwords script fails to run due to an expired admin password.

How to reset or regenerate certificates due to expiration (or misconfiguration).

When Session Security is enabled on Avamar, certificates must sync between Avamar and Data Domain. This requires the SCP protocol to be enabled on Data Domain.

The catalina.out file does not rotate or compress and continues to increase to a large size. This leads to space capacity issues for the /space or /data01 partition.

This article explains how to use the Goav dd check-ssl feature to resolve SSL connectivity issues between Avamar and Data Domain.

This article describes what Session Security is on Avamar, how it works, and how to manage it.

After upgrading to or deploying Avamar 19.10, backup listing is taking extended time or timing out.

This article shows how to manage the Avamar SSH timeout.

This article describes Avamar connectivity to the Dell backend.

On Avamar versions 19.9 and earlier, the ConnectEMC HTTPS root CA expires in March 2025. This article shows how to replace the expiring certificate with the new root certificate.

Deleting a backup when retention lock (governance mode) is enabled on Avamar and Data Domain integrated solutions.

Intermittent virtual machine (VM) image backup failure with error "vSphere Task failed (snapshot error=45): There are two usable fault domains. The operation requires one more usable fault domain" when the VxRail appliance manages the vCenter.

This article discusses the difference between "Server Utilization" and physical space consumption on data nodes and why these do not correlate.

This article describes a recurring issue in which the /space partition reaches 100% utilization due to Axis JAR files, resulting in multiple issues on the Avamar server.

This article outlines how to address the two known issues when the ddrmaint.log is not updating.

MCS is down and cannot be started.

This article provides the steps required to rename the Cloud Tier on a Data Domain (DD) managed by Avamar.

This article explains an issue where the Enterprise Manager Tomcat (EMT) shows down using dpnctl status emt command due to the /etc/profile missing.