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Dell has a Customer Replaceable Unit (CRU) program for many of our hardware systems. The CRU program allows customers to replace designated hardware components. For a list of the hardware components that are designated as CRU for a specific hardware system, go to the Dell Warranty and Maintenance Page.
Actualizat: November 25, 2025
ID: 000187496
Explore the Dell End of Service Life (EOSL) and End of Life (EOL) list for converged infrastructure, storage, and storage networking products. Access End-of-Life documents for hardware, software, and firmware release and service dates
Actualizat: January 09, 2026
ID: 000185734
How do I manually upgrade a collector
Actualizat: December 29, 2025
ID: 000019466
How to prevent unwanted metrics from being pushed to the database
Actualizat: December 29, 2025
ID: 000019502
Instructions for installing the ViPR Dell EMC Storage Resource Management Suite (SRM) collector on a Linux server in a data center, covering script permission, installer run, service start, and UI registration.
Actualizat: December 10, 2025
ID: 000018929
Guides remote Collector VM deployment for ViPR Dell EMC Storage Resource Management Suite (SRM) version 4.0.2 across datacenters, using OVF import by vCenter and post‑deployment load‑balancer configuration.
Actualizat: December 10, 2025
ID: 000023193
Explains how to enable SNMP notifications in Unisphere for VMAX, configure the ViPR Storage Resource Manager (SRM) server IP and port, select alert severity, and activate the alert policy.
Actualizat: December 09, 2025
ID: 000022539
ViPR Dell EMC Storage Resource Management Suite (SRM) shows a blank file‑quota report; quotas are configured, yet the XML API fails with a Java heap space error due to insufficient heap memory on the ControlStation.
Actualizat: December 09, 2025
ID: 000064529
This article explains how to assign an Initial Company Administrator.
Actualizat: November 14, 2025
ID: 000374134
Agentless import of multiple VNX volumes to PowerStore fail and may result in DataPath Panics.
Actualizat: November 08, 2025
ID: 000215457
This article explains how to promote Company Administrators.
Actualizat: October 21, 2025
ID: 000374126
Online Update task does not work when the customer does have a Proxy Server on Network.
Actualizat: October 20, 2025
ID: 000061952
This article explains Dell guidelines on company administrator assignment.
Actualizat: October 17, 2025
ID: 000379388
After initial copy and incremental copy was successfully run on the emcopy hosts, while trying to run the sharedup utility to copy the security descriptors and all security permissions related from the source to the destination shares, an error occurred in the log file generated from sharedup
Actualizat: October 16, 2025
ID: 000199247
Customer is seeing conflict Errors in DPA Collecting Logs
Actualizat: October 03, 2025
ID: 000057127
This article explains the procedure to open a Service Request (SR) using the Dell support page.
Get help fast for your Dell device. No more waiting on hold. No more tech headaches.
Dell makes it simple to fix problems, schedule repairs, or get support—right from your device or our support website.
Actualizat: July 31, 2025
ID: 000132371
This article provides information on how to configure the LUNs on Dell | EMC 4700 Array.
Actualizat: July 29, 2025
ID: 000149636
RecoverPoint: Block anonymous incoming traffic on RecoverPoint specific unused TCP/UDP ports over WAN interface
Actualizat: July 29, 2025
ID: 000019475
After upgrade PowerFlex systems from 3.6 to 4.5 +, SRM arrays got disconnected and SRM does not work.
Actualizat: July 03, 2025
ID: 000322280
Technical documents and videos produced by Dell Technologies
Actualizat: May 07, 2025
ID: 000182342
Certificate Signing Request (CSR) was submitted to a third-party Certificate Authority (CA) and certificates were issued, however, these certificates were not able to be imported into SRM keystores to allow HTTPS URL access.
Actualizat: January 31, 2025
ID: 000065800
After applying an upgrade to a 7 VM ViPR SRM instance the Primary Backend will not stay connected and errors are seen in logs, such as Catalina as well as the Centralized Management >> Servers UI showing a handshake error
Actualizat: January 31, 2025
ID: 000065789
This article outlines the reason for scheduled report failing to complete cleanly when exiting with error code 11 and the following line noted in the taskRun log: ReportRestrictionException: report element count restriction. In this instance we are attempting to email the report as a PDF attachment
Actualizat: January 31, 2025
ID: 000050389
TestFailover on Storage Resource Manager (SRM) fails. Storage Replication Adapter (SRA) command 'testFailoverStart' failed for Consistency group with error - "Failed to create snapshot of replica consistency group Test_CG. SRA command 'testFailoverStart' failed for consistency group 'Test_CG' Invalid configuration found in the options file Please check EmcSrdfSra logs for more information on the error."
Actualizat: January 20, 2025
ID: 000228483
TestFailover on Storage Resource Manager (SRM) fails. Storage Replication Adapter (SRA) command 'testFailoverStart' failed for device '0000A' shows that- "Failed to create snapshots of replica devices. Failed to create snapshot of replica device 0000A. SRA command 'testFailoverStart' failed for device '0000A'. One or more devices are not present in a CG or DG."
Actualizat: January 20, 2025
ID: 000228475