C1765nf Color MFP sleep problems

I have just one printer. It is running on Windows 8. 

I can confirm that there is consistent traffic between my Windows 8 system and the printer over SNMP. I confirmed this by running Wireshark on the Windows 8 system, and filtering on "snmp". I see SNMP packets flying between the printer's IP and my Windows 8 IP. 

yeah... this is why i am a bit confused, unless the software do something to keep it "alive"

I've confirmed I can snmpwalk my printer. Even when the system tray is running. I did it on a linux system via net-snmp-utils "snmpwalk"

# snmpwalk -v1 -c public 1.3

I cannot test stopping the Windows 8 system and seeing if the printer stop since I'm out of town. But I'll try it again when I'm back in town in a week or so. Remind me if I drop off. 

yeah.. the walk provided a lot of sensors.. but the ODI that you posted up replys with 

Hi,

My father has purchased this printer a few weeks ago on my advices, but it was before I read this forum! This design is absolutely terrific, I can't understand how Dell can even claim it is on purpose! The one we have does not even wake up on pressing a button. It has to be switched off and on again...

2 Computer at home, but none of them are on all time, which would prevent the trick given on that page.

I think I will claim to Dell France for a replacement or refund, as there is  noway this printer can be considered as a network printer!

@PETER-IT: Did the snmp query every 15 seconds fix the problem for you? If not, did you end up finding an alternative solution? 

sadly not... it still would turn off. alternative solution was to buy a simple wall timer and have the power get cut every 3-4 hours for about a minute. not ideal... not perfect.. but stuck with this issue and no support from dell.

Hello,

Three weeks ago, I bought a C1765nf printer for my home network (4 PCs - 3 under Win7 and 1 under Win 8.1 - wired ethernet network). I connected the printer on my router with an ethernet cable, and I installed the driver on my 4 PCs.

Everything was fine up to last week-end when I ran into the deep sleep problem you are discussing in this thread: after about 1 hour of idleness, the printer is not responding anymore (neither to a print request nor to a web interface connection). The only way is to cycle power.

In an attempt to understand why this happened only after 2 weeks of correct behavior, I tried to identify what I changed that had the deep sleep consequence. I just found out a few parameter changes and the uninstall of OMPM that I initially installed just after the C1765nf driver.

I then decided to revert these changes to check if the normal behavior of the C1765nf was coming back.

On my PC (the Win 8.1 one) I uninstalled the C1765nf printer totally and reinstalled it using the "Install new printer" option rather than the "connect to existing printer" one (I am using the french version of the driver, so the words can differ from what you see in the US version). I used this option thinking that it is the one I used for the first installation on my network and I supposed it uploads some configuration into the printer. I then re-installed OMPM on my PC.

Everything went fine and after a whole night of rest, my C1765nf printer is still alive. The deep sleep problem seems to be gone for now.

I am not sure of what solved it and it may well come back, but I wanted to share this with you all in case you have any idea.

I'll keep you posted on what happens next.

Thanks. I hope that works. Dell and i tried everything. With no fix they finally refunded my money and I returned the printer. 

I am happy to report that the deep sleep problem has not come back yet for my printer.

Are there other c1765nf printers wired to networks which do NOT exerience the deep sleep problem?

Hello, Three weeks ago, I bought a C1765nf printer for my home network (4 PCs - 3 under Win7 and 1 under Win 8.1 - wired ethernet network). I connected the printer on my router with an ethernet cable, and I installed the driver on my 4 PCs. Everything was fine up to last week-end when I ran into the deep sleep problem you are discussing in this thread: after about 1 hour of idleness, the printer is not responding anymore (neither to a print request nor to a web interface connection). The only way is to cycle power. In an attempt to understand why this happened only after 2 weeks of correct behavior, I tried to identify what I changed that had the deep sleep consequence. I just found out a few parameter changes and the uninstall of OMPM that I initially installed just after the C1765nf driver. I then decided to revert these changes to check if the normal behavior of the C1765nf was coming back. On my PC (the Win 8.1 one) I uninstalled the C1765nf printer totally and reinstalled it using the "Install new printer" option rather than the "connect to existing printer" one (I am using the french version of the driver, so the words can differ from what you see in the US version). I used this option thinking that it is the one I used for the first installation on my network and I supposed it uploads some configuration into the printer. I then re-installed OMPM on my PC. Everything went fine and after a whole night of rest, my C1765nf printer is still alive. The deep sleep problem seems to be gone for now. I am not sure of what solved it and it may well come back, but I wanted to share this with you all in case you have any idea. I'll keep you posted on what happens next.

what happens when all your computers are off? and when you turn them on, the printer will be in deep sleep mode and no way to take it out. The issue is there is a command being sent to the printer via software. it's not usually an issue, but when this gets deployed out in an office with a printer server. and a few other printers in differnt parts of the office, the problem becomes known as the driver only sends a "stay awake" command to one or none. 

You are right, the behavior was as you describe : the printer entered in a deep sleep mode after about one hour of idleness.

BUT

alfer the reinstallation that I described, the problem does not appear anymore. It has been working fine for about one week now. During the night all the PCs of my network are off and nevertheless no deep sleep problem occurs when I start one in the morning and perform print jobs.

This is why I asked if this situation can be found also elsewhere.

I do not intend to change my configuration since it is working fine now, but I do not understant what really fixed it.

I was looking for an answer and need to note that when first installed wireless network the sleep function always pinged the router, ran it's clean mode, and was always ready when a print job was sent from either 3 hardwired or 2 wireless connected computers. 

I am not sure when the change happened exactly, as never an issue for the first 8 months to a year. I got this printer Dec, 2011... 

There was an update available through Dell, but seeing no issues, I did not install update. 
I do remember Windows update offering to install this update. I did not apply, and chose Hide. THis update should not be done by Windows Update. I usually do not allow software updates by Windows Update and corrected that function. 

So eventually I did install the latest update and have not checked for another one yet. I'll do that after this post. I doubt they presented one after this being almost 3 years old.

I am curious if the above poster only installed the original installation and ignored the Update available. This would confirm my thought the issue is caused by the update for this product. I would think a reinstall would not be needed and a correction to the printer software for ping would be all that is needed...
From what I understand, the ping is sent from the printer to the router and upon acknowledgement the ping has reached destination, the printer stays on.

1) Seems the ping may not be sent from the printer ? 
2) Does the Ping need to be sent to a computer and that is the communication that allows the printer to stay alive through the router ? 
3) Is the Router at fault for not keeping the Printer Port alive ? Requiring a power cycle ? 

Still works great other than the sleep issue and would like to keep using it. The ping function also allows the printer to self clean and keep the inks fresh... Possibly a router update, or the fact mine was replaced was my thought. But I see no mention of router replacement. 
Any idea on a solution ? This comment on the net about the issue, lol,,, Which makes me think it is only a few with the issue, or have noticed. 

I did notice when looking for fix or way to change the sleep issue using the IP / Browser way to change settings, that the printer never hit deep sleep and stayed awake. Now the rest of the printer function stayed as it should. So, I thought maybe I'll just use a browser and using Chrome use a Refesh extension/addon to reload the page every 30 min. lol,, ,If this is a work around then making a simple function in notepad, name .bat and have it start on boot up... lol,, way out of my leage here,, but I know a little,, 
Just seems this should be an easy correction for the Developer of the Software for this printer. They are who should be noted about this issue.. I don't think it was written by "Dell" ... but I could be wrong about all .. lol

Any suggestion would be awesome. 

Well, I see a few settings for time out/ power save and none are noting an hour, or anytime / time combination that would be relevant to causing a power cycle after an hour. 

I will eventually time the actual time is takes to show as not connected.

But it definitely appears to me to be a setting in the printer. Not the Router or Firewall like I thought.

The cause is energy saver. it is also turning off the Ethernet port as well as the printer. 

the only fix is to have the software running all the time. either in virtual or other wise.