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Confirmed by a dell representative that this email is not associated with any Dell employee or division. I’m not one to complain, but I am incredibly unhappy with my experience purchasing a laptop from Dell. The email sent to me contained my full name, DPID, and clearly they were able to get my emai

I'm running the virtual appliance for Dell Security Management Server version 10.2.14. I have configured Events Management for "export to syslog" via tcp/514  and have tried both an ip address and fqdn to no avail.   I've confirmed that i can reach the SIEM system on tcp/514 so that

Hello, I'm trying to setup a as silent install script for Dell Encryption / DDPE. I found this helpful article that lists all CLI switches using the DDPE_XXbit_setup.exe or the "Dell Data Protection Encryption.msi" https://www.dell.com/support/manuals/en-ca/dell-data-protection-encryption/enterpri

I have an older Precision M6700 mobile workstation that has been updated from Win 7 Pro to Win 10. The system still has the old Dell Data Protection Access software and I would like to uninstall it and clean it out.  However, it does not exist in the Programs and Features control panel, and th

Hi everybody, after installing DDP (Windows 10, Latitude E5570, clean install, latest firmware and drivers) all USB connections (I noticed it with a USB3 flash drive (SMI USB3.0 USB Device)) are not working anymore. The error code within the driver section is 52 - windows can not verify the digita

Hi Whenever I try to update windows 10 I get an error message telling me to manually uninstall Dell Data Protection Encryption And to contact support to do so. I don't have the uninstallation program for some reason and don't want to randomly start uninstalling all my dell software on my laptop.

We have 14 models of Dell workstations. Three Optiplex models and 11 Latitude models are still in use and in warranty. I would like to be able to use SCCM to update the BIOS on these devices as a job that could be run manually from Software Center on the workstation. I have been unsuccessful in find

Hello, We are trying to start deploying Dell Encryption Enterprise to our laptops/tablets using Policy based FFE. It works successfully for our users that log into the laptop with their username and password.  However, users that log into their laptop with a smart card (using standard Windows

I'm having this problem: https://www.dell.com/support/article/us/en/19/sln314455/after-upgrading-dell-security-management-server-virtual-from-v911-to-100029-core-server-and-inventory-server-fail-to-start?lang=en Core server and inventory server won't start after upgrade.I tried calling Pro Support

Hello I'm having trouble deploying DDPE since version 10. I can't seem to deploy this via GPO since it requires the user to be logged in. I've tried running the installation with the user logged in and it installs fine. However, when attempting to deploy it as a gpo at startup, it doesn't install.

Hi, We are testing using DDS for management of SEDs for a system operating in a Workgroup environment. At the moment 20 failed logons is the maximum that can be set before a user is locked out within the PBA.  My issue is that there seems to be no way to unlock that user in the PBA through th

I have been having this problem lately that the decryption process isnt completely decrypting files. Alot of them are browser files (Firefox or Chrome) but there are alot of Windows files as well. I am running 8.17.2 and this one particular endpoint has been decrypting now for 2 days. I am not conne

Hello We upgraded to 1709 on one laptop with DDPE (with dell data security, enterprise) and now it won´t boot (bsod). I would like to save the data on the drive, so I was wondering if it's possible to connect the drive via USB and remove the encryption using another computer? Regards,

I want to remove the Dell Data Protection Security Tools PBA UEFI version 321. I turn on the laptop, and the DDP Pre Boot Authentication screen appears. I use the password to get past it, and then I immediately get "All bootable devices failed" error. Basically, looks like Windows is hosed up and I

I found a video from thiojoe saying my cpu is spying on me so I used the detection tool and this was the results: My PC's warranty has just expired and I cannot find any patch to download from the drivers website, I just don't want anything to go wrong with my device and it's running the latest

Hello, normally i order Dell notebooks with a 256GB SSD SED, and i had no issues with the two tools mentioned above so far. This is the second case where i have a Dell with a 512GB drive, where the drive cannot be recognized by the DDPA and Security Tools. Both tools reports, that no SED drive can

I am trying to decrypt a system, while troubleshooting another issue. I've found that 0 out of 3 systems that I've tried to decrypt have finished successfully - the decryption service is still running after weeks, months. Here's some errors from the logs.... (from various systems, all have similar

I am told by my company's technical support supervisor that some users are having problems logging in from PBA when connected to the network. To resolve this issue, he said he had to disable and then re-enable SED PBA policy.  Below is a snippet of the log that he sent me for analysis, but I c

Hello I'm trying to troubleshoot an issue with PCs coming up as not-protected and I have noticed the entry which seems common among these not-protected devices: DeviceEngine.cp: 3729 W] ...One of the disks is SED If this is coming up, the workstation doesn't come up as protected even after a mo

Currently we have multiple machines with the same issue, and that is when the user log onto the computer they get the spinning logo and can wait for a long time, or click ctrl alt del and can log on. Looking to see if this is a known issue. Reason why I think it is DDPE is I imaged a new computer