Dell SupportAssist OS Recovery Plugin for Dell Update Rolled Back to v5.5.4.16189

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... but when SupportAssist self-updated from v3.13.0.236 to v3.13.2.14 on 08-Feb-2023 it appears to have rolled back the plugin to the previous v5.5.4.16189.

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For some reason the image in my previous post isn't displayed correctly.   Here's a new image showing that my Dell SupportAssist OS Recovery Plugin for Dell Update was rolled back to v5.5.4.16189 when SupportAssist v3.13.2.14 was installed on 08-Feb-2023 .

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64-bit Win 10 Pro v22H2 build 19045.2486 * Firefox v109.0.1 * Microsoft Defender v4.18.2211.5-1.1.19900.2 * Malwarebytes Premium v4.5.21.231-1.0.1890 * Macrium Reflect Free v8.0.7279 * SupportAssist v3.13.2.14 * Dell Update for Windows Universal v4.7.1 * Dell SupportAssist Remediation v5.5.5.16206 * Inspiron 5583/5584 BIOS v1.21.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Same thing happened to me today as well. FYI, SupportAssist self-updated yesterday evening on my XPS 8930 running Windows 11 22H2..

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@Robert_Geier wrote:

Same thing happened to me today as well. FYI, SupportAssist self-updated yesterday evening on my XPS 8930 running Windows 11 22H2..

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Hi Robert_Geier:

Thanks for letting me know I'm not the only one seeing this glitch.

I'm not sure if this is connected, but there are currently three recent updates posted on the support page <here> for my Inspiron 5584 that aren't being detected by either SupportAssist v3.13.2, Dell Update for Windows Universal v4.7.1, or the "Check for Updates" button on that support page:

• Dell SupportAssist OS Recovery Plugin for Dell Update v5.5.5.16206, rel. 25-Jan-2023 (previously installed by Dell Update on 31-Jan-2023, rolled back to v5.5.4.16189 on 08-Feb-2023 during my SupportAssist self-update as noted <above>)
• Fusion Service v2.1.49.0, rel. 30-Jan-2023 (although My Dell v2.1.8.0 seems to be launching correctly with my current Fusion Service v2.1.31.0)
• Dell Update Windows Universal Application v4.8.0, rel. 31-Jan-2023

I'm used to waiting 5 or 6 days before updates posted on my Inspiron 5584 support page are detected by SupportAssist or Dell Update, but a two week lag seems excessive. Support Assist v3.13.2 and Dell Update v4.7.1 are currently detecting one available update for a Realtek Memory Card Reader Driver v10.0.18362.31252 released in 2019 (see my first image <above>) that I've never bother installing since I purchased my laptop so I know these utilities able to detect older updates.
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64-bit Win 10 Pro v22H2 build 19045.2486 * Firefox v109.0.1 * Microsoft Defender v4.18.2211.5-1.1.19900.2 * Malwarebytes Premium v4.5.22.236-1.0.1909 * Macrium Reflect Free v8.0.7279 * SupportAssist v3.13.2.14 * Dell Update for Windows Universal v4.7.1 * Dell SupportAssist Remediation v5.5.5.16206 * Inspiron 5583/5584 BIOS v1.21.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Things have gone from bad to worse, or have at least become more confusing. I ran 4 update checks with Dell Update for Windows Universal v4.7.1 within a 12-hour time span and got 4 different results.

Check 1: February 14 at 10:05 PM

This detected a 231 MB update for SupportAssist OS Recovery Tools v5.5.5.16458. It was late so I closed Dell Update without attempting the install.

Check 2: February 15 at 08:34 AM

This detected a 37 MB update for SupportAssist OS Recovery Tools v5.5.5.16206 (which I had previously installed on 02-Dec-2022 - see my 11-Feb-2023 image <above>), which installed successfully. However, Control Panel Programs | Programs and Features now reports that Dell SupportAssist Remediation v5.5.5.16458 was installed.

Check 3: February 15 at 9:03 AM

This detected a 194 MB update for SupportAssist OS Recovery Tools v5.5.5.16458, but when I tried to install the installation failed.

Check 4: February 15 at 9:43 AM

This last check was run after a system restart and did not detect any available updates for SupportAssist OS Recovery Tools v5.5.5.16458, even though my Dell SupportAssist OS Recovery Plugin for Dell Update is still on the "rolled-back" v5.5.4.16189 (i.e., the older version that was supposedly installed on 08-Feb-2023 with SupportAssist v3.12.3.14).

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64-bit Win 10 Pro v22H2 build 19045.2486 * Firefox v110.0.0 * Microsoft Defender v4.18.2301.6-1.1.200000.2 * Malwarebytes Premium v4.5.22.236-1.0.1915 * Macrium Reflect Free v8.0.7279 * SupportAssist v3.13.2.14 * Dell Update for Windows Universal v4.7.1 * Dell SupportAssist Remediation v5.5.5.16458 * Inspiron 5583/5584 BIOS v1.21.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Hi Imacri,

The same thing happened to me. Dell Update installed the newest version of the Dell SupportAssist OS Recovery Plugin for Dell Update (I didn't take note of the version number), and then when SupportAssist self-updated to v3.13.2.14, the Plugin rolled back to v5.5.4.16189.

Then today when I checked for updates on Dell Update, it found a 231 MB update for SupportAssist OS Recovery Tools (again, I didn't note the version number). Since it was a critical update, I installed it, and it installed successfully, and then I restarted my computer. Now I too have Dell SupportAssist Remediation v5.5.5.16458 listed under Control Panel | Programs | Programs and Features. I didn't check Dell Update for any more updates, since I didn't think there would be any more after installing the OS Recovery Tools update. I will check again and let you know if any other updates are found.

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@lmacri wrote:

Things have gone from bad to worse, or have at least become more confusing. I ran 4 update checks with Dell Update for Windows Universal v4.7.1 within a 12-hour time span and got 4 different results ...

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I have good news and bad news.

The good news is that my outdated Dell Update for Windows Universal v4.7.1 finally detected an available update for my Dell Inspiron 5583/5584 System BIOS v1.22.1 (rel. 14-Feb-2023), and a launch of My Dell v2.1.8 automatically updated my Fusion Service to the latest v2.2.14.0 (rel. 20-Feb-2023) last night at the same time that it updated My Dell to v2.2.4.

The bad news is that both Dell Update for Windows Universal v4.7.1 and SupportAssist v3.13.2.14 are still not detecting available updates for:

• Dell SupportAssist OS Recovery Plugin for Dell Update v5.5.5.16206 (rel. 25-Jan-2023) (previously installed by Dell Update on 31-Jan-2023, rolled back to v5.5.4.16189 on 08-Feb-2023 during my SupportAssist self-update as noted <above>)
• Dell Update for Windows Universal v4.8.0 (rel. 31-Jan-2023)

I didn't actually use Dell Update for Windows Universal v4.7.1 to download and install my BIOS v1.22.1 update (I always install BIOS updates manually per my 03-Dec-2022 post <here> since I think this is safer) so I'm still not 100% certain that my Dell Update v4.7.1 app is able to install available updates without throwing an error, but for now I have assume that some of my updates have gotten out-of-sync since my SupportAssist v3.13.2.14 update rolled back my Dell SupportAssist OS Recovery Plugin for Dell Update from v5.5.5.16206 to v5.5.4.16189 on 08-Feb-2023.

Dell still hasn't posted release notes for the latest SupportAssist v3.13.2.14 at https://www.dell.com/support/home/en-ca/product-support/product/dell-supportassist-pcs-tablets/docs so they must suspect that something is wrong with this version. I also know of one user who reported that Dell is already trying (and failing) to push out a SupportAssist v3.13.7.0 update to their machine - see alienware17r4's 14-Feb-2023 post in their thread 17 R4, firmwaretpm.exe stopped working.
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64-bit Win 10 Pro v22H2 build 19045.2604 * Firefox v110.0.0 * Microsoft Defender v4.18.2301.6-1.1.200000.2 * Malwarebytes Premium v4.5.23.241-1.0.1927 * Macrium Reflect Free v8.0.7279 * SupportAssist v3.13.2.14 * Dell Update for Windows Universal v4.7.1 * Dell SupportAssist Remediation v5.5.5.16458 * Fusion Service v2.2.14.0 * Inspiron 5583/5584 BIOS v1.22.1
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Hi Imacri,

I launched Dell Update for Windows Universal today and it didn't detect any further updates.

I have a few questions about what you posted about My Dell. I had never used My Dell before. I didn't even know what it was (I still don't). Today I launched it and it updated to the latest version, along with Fusion Service. Settings | Apps and Control Panel | Programs both say I have Fusion Service v2.2.14.0, 126 MB installed on 3/1/2023, but there is no listing for My Dell. How do I find out the version of My Dell? Settings | Apps just has a My Dell (what I think is an APPx module) listed - v2.2.4.0, 2.49 MB installed on 2/28/2023. 

Also, there doesn't seem to be much to My Dell, and I am wondering if it installed correctly. A window for SupportAssist was open while it was installing (asking for feedback on SupportAssist) and I closed it and shortly afterward, My Dell finished installing the latest version. Did I interrupt the installation process by closing SupportAssist? Did My Dell need SupportAssist in order to update?

And what exactly is Fusion Service? Thanks for your help.

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@RedheadedCelt wrote:
... here doesn't seem to be much to My Dell, and I am wondering if it installed correctly...

And what exactly is Fusion Service?

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Hi RedheadedCelt:

I rarely use the My Dell app, but it's a quick way to look up your Service Tag and warranty information (which you can also do in SupportAssist) and the interface includes a link to Documents tab of the support page for your Dell computer model so you can quickly access your service manual. See the My Dell support page <here> that includes images of the interface. My Dell is pre-loaded on most newer Dell home computers but it's a Windows Universal Platform (UWP) app that's available on the Microsoft Store, so it will be listed at Settings | Apps | Apps and Features rather than Control Panel | Programs | Programs and Features if it's installed.

To see the version number of My Dell click the (very small) About link at the bottom-right corner of the interface - I currently have My Dell v2.2.4.0.  This is the same version number listed at Settings | Apps | Apps and Features (select My Dell and click on the Advanced Options link to see the version number).

The description of the latest Fusion Service v2.2.14.0 (rel. 20-Feb-2023) on the support page <here> for your Inspiron 3583 says:

"This package contains the Fusion Service for the My Dell and My Alienware applications. The My Dell and My Alienware applications provide access to features such as self-help articles, settings, accessories, software, and SupportAssist. The Dell Fusion Service provides services for the My Dell and My Alienware to enable these features...The Fusion Service is needed for My Dell and My Alienware 1.8 or later."

As far as I know the My Dell app won't run unless its companion Fusion Service is installed (check at Control Panel | Programs | Programs and Features for your current version). Fusion Service used to be called "My Dell Fusion Service" and as far as I know it isn't needed for any other Dell app except My Dell. The image below shows I have the current Fusion Service v2.2.14.0.

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64-bit Win 10 Pro v22H2 build 19045.2604 * Firefox v110.0.1 * Microsoft Defender v4.18.2301.6-1.1.200000.2 * Malwarebytes Premium v4.5.23.241-1.0.1927 * Macrium Reflect Free v8.0.7279 * SupportAssist v3.13.2.14 * Dell Update for Windows Universal v4.7.1 * Dell SupportAssist Remediation v5.5.5.16458 * Fusion Service v2.2.14.0 * Inspiron 5583/5584 BIOS v1.22.1
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

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@RedheadedCelt wrote:

... I launched Dell Update for Windows Universal today and it didn't detect any further updates...

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Hi RedheadedCelt:

What version of Dell Update for Windows Universal are you currently using on your Inspiron 3583 / Win 11 Home laptop, and what updates are still pending that you believe should be detected by this app?

For example, when I go to the Overview tab of my Inspiron 5584 support page and enter my unique Service Tag, the Downloads & Drivers tab recommends four recently released updates for my system. As I noted <above>, I have already installed the latest Fusion Service v2.2.14.0 and Dell Inspiron 5583 / 5584 System BIOS v1.22.1, but my Dell Update for Windows Universal v4.7.1,  SupportAssist v3.13.2.14, and the blue "Check for Updates" button on my Inspiron 5584 support page still aren't detecting:

• Dell Update for Windows Universal v4.8.0
• Dell SupportAssist OS Recovery Plugin for Dell Update v5.5.5.16206 (previously installed on 31-Jan-2023 but rolled back to v5.5.4.16189 on 08-Feb-2023 when SupportAssist self-updated to v3.13.2.14)

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64-bit Win 10 Pro v22H2 build 19045.2604 * Firefox v110.0.1 * Microsoft Defender v4.18.2301.6-1.1.200000.2 * Malwarebytes Premium v4.5.23.241-1.0.1927 * Macrium Reflect Free v8.0.7279 * SupportAssist v3.13.2.14 * Dell Update for Windows Universal v4.7.1 * Dell SupportAssist Remediation v5.5.5.16458 * Fusion Service v2.2.14.0 * Inspiron 5583/5584 BIOS v1.22.1
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Hi Imacri,

I'm sorry for not getting back to you sooner. My Dell computer has slowed to a crawl. It's so bad, it's barely usable. I don't know what is going on with it.

To answer your questions, I have Dell Update for Windows Universal v4.8.0. I installed it manually from my support page. Dell Update is not detecting Dell SupportAssist OS Recovery Plugin for Dell Update v5.5.5.16206, which Dell Update previously installed, but was rolled back to v5.5.4.16189 when SupportAssist self-updated to v3.13.2.14. There are other updates on my support page that I am not sure Dell Update installed or not. How can I find out? And if I try to manually install updates from my support page that were already installed, would that cause problems for my computer?

I did not have the problem you had with Dell Update detecting multiple updates for SupportAssist OS Recovery Tools. It just detected one and it downloaded and installed successfully. I have SupportAssist Remediation v5.5.5.16458.

As for My Dell, I checked and it's v2.2.4.0. But My Dell is not listed in Settings | Apps | Installed Apps. There is only the APPx module (2.50 MB) listed there. That makes me wonder if the latest version of My Dell installed correctly, or if I accidentally aborted the installation by closing SupportAssist. Could you show me a screenshot of My Dell listed in your Settings | Apps | Apps and Features?

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@RedheadedCelt wrote:

... As for My Dell, I checked and it's v2.2.4.0. But My Dell is not listed in Settings | Apps | Installed Apps. There is only the APPx module (2.50 MB) listed there. That makes me wonder if the latest version of My Dell installed correctly, or if I accidentally aborted the installation by closing SupportAssist...

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As far as I know the My Dell v2.2.4 UWP (Universal Windows Platform) app listed on my Win 10 Pro v22H2 laptop at Settings | Apps | Apps and Features (not Settings | Apps | Installed Apps) does not require a small companion APPx module (i.e., unlike the Dell Update and SupportAssist APPx modules I described in my 22-Feb-2023 post in HeyTony's Brand New XPS17 Issues with Locking Up, Blue Screen and Update of SupportAssist) because My Dell uses the Fusion Service for additional functionality, and it's normal for me to only see one entry for My Dell at Settings | Apps | Apps and Features.

The Advanced Options link shows this:

I don't know what the "normal" size of My Dell v2.2.4.0 is on a Windows 11 computer (mine is 18.2 MB on my Win 10 laptop as shown above), but you said <here> on 01-Mar-2023 that "I had never used My Dell before. I didn't even know what it was (I still don't). Today I launched it and it updated to the latest version, along with Fusion Service." If you don't use this UWP (Microsoft Store) app then why not just uninstall it from Apps & Features (you might also need to uninstall Fusion Service from Control Panel | Programs | Programs and Features as well) and just forget about it?

If you want to try reinstalling My Dell then see the instructions in the Dell support article How to Download and Install the My Dell Application, but if you have further questions about this UWP app then it would be best if you started a new topic in the Dell Productivity Software Support Forum so you don't take this thread off-topic.

...To answer your questions, I have Dell Update for Windows Universal v4.8.0. I installed it manually from my support page. Dell Update is not detecting Dell SupportAssist OS Recovery Plugin for Dell Update v5.5.5.16206, which Dell Update previously installed, but was rolled back to v5.5.4.16189 when SupportAssist self-updated to v3.13.2.14. There are other updates on my support page that I am not sure Dell Update installed or not. How can I find out?..

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Thanks for reminding me that you updated from Dell Update for Windows Universal v4.7.1 to v4.8.0 by running the standalone offline installer. I still have no idea why my own Dell Update for Windows Universal v4.7.1 and SupportAssist v3.13.2.14 can't detect and install the v4.8.0 update that was released back on 31-Jan-2023.

Unlike the History tab of SupportAssist v3.x, there is no historical log of updates installed by Dell Update for Windows Universal v4.x that you can review in the user interface. The best you can do (short of searching for installation logs for individual updates that are stored in hidden folders like C:\ProgramData\Dell\UpdateService) is to click the System Information link in the Dell Update interface to see the current version numbers of your installed Dell software programs and hardware drivers and then compare that with the recommended versions on the support page <here> for your Inspiron 3583.

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...My Dell computer has slowed to a crawl. It's so bad, it's barely usable. I don't know what is going on with it... And if I try to manually install updates from my support page that were already installed, would that cause problems for my computer?

If your system has "slowed to a crawl" then I doubt that downloading and running a bunch of standalone offline installers from the support page <here> for your Inspiron 3583 is going to solve your problem, and you might end up installing optional software (e.g., Dell Power Manager Service) or drivers that don't match the hardware components for your unique Service Tag that just makes the problem worse. I already posted on 22-Feb-2023 in your own thread SupportAssist and Win 11 Upgrade that it's probably safe to re-install the current Dell SupportAssist OS Recovery Plugin for Dell Update v5.5.5.16206 using the standalone offline installer, but if new problems have cropped up on your system then we should continue that conversation in your own thread, since fixing your poor system performance is beyond the scope of this topic.
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64-bit Win 10 Pro v22H2 build 19045.2604 * Firefox v110.0.1 * Microsoft Defender v4.18.2301.6-1.1.200000.2 * Malwarebytes Premium v4.5.23.241-1.0.1927 * Macrium Reflect Free v8.0.7279 * SupportAssist v3.13.2.14 * Dell Update for Windows Universal v4.7.1 * Dell SupportAssist Remediation v5.5.5.16458 * Fusion Service v2.2.14.0 * Inspiron 5583/5584 BIOS v1.22.1
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Hi Imacri,

I apologize for getting off-topic on your thread and making it about my computer problems and questions instead of yours. I will post my problems/questions on my thread from now on and will only discuss your computer issues on your thread (and I will try to stay on-topic on the threads or start a new thread).

I just want to explain though that Settings | Apps | Apps and Features is called Settings | Apps | Installed Apps in Win 11.

Have you considered installing Dell Update for Windows Universal v4.8.0 from the stand-alone installer on your support page? Maybe that would solve the problem of Dell Update not detecting your updates? Also, maybe Dell Update on our computers isn't detecting the Dell SupportAssist OS Recovery Plugin for Dell Update v5.5.5.16206 because it had already been installed on our computers. Will Dell Update detect the same update twice, I mean one it had already installed? Like if an update fails to install, it won't detect it again, so maybe if an update is uninstalled (rolled back to a previous version) it won't detect it again.

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@RedheadedCelt wrote:
...I just want to explain though that Settings | Apps | Apps and Features is called Settings | Apps | Installed Apps in Win 11....

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Hi Redheaded Celt:

Sorry. I checked the first image in the 17-Sep-2022 MakeUseOf article Nine Ways to Open the Apps & Features Tool in Windows 11 before posting so that information must be out-of-date.

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@RedheadedCelt wrote:

... Have you considered installing Dell Update for Windows Universal v4.8.0 from the stand-alone installer on your support page? Maybe that would solve the problem of Dell Update not detecting your updates?...

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As I noted <above>, my Dell Update for Windows Universal v4.7.1 detected the latest update for my Dell Inspiron 5583/5584 System BIOS v1.22.1 (rel. 14-Feb-2023) on 22-Feb-2023 as shown in the image below, so as far as I know it's still detecting all available updates except:

• Dell SupportAssist OS Recovery Plugin for Dell Update v5.5.5.16206 (rel. 25-Jan-2023) (previously installed by Dell Update on 31-Jan-2023, rolled back to v5.5.4.16189 on 08-Feb-2023 during my SupportAssist self-update as noted <above>)
• Dell Update for Windows Universal v4.8.0 (rel. 31-Jan-2023)

I assume I could manually update my current Dell Update for Windows Universal v4.7.1 app to v4.8.0 by running the standalone offline installer (Dell-Update-Windows-Universal-Application_0RCG0_WIN_4.8.0_A00.EXE, rel. 31-Jan-2023). However, that doesn't help other users who depend on either SupportAssist v3.13.2.14 or Dell Update for Windows Universal v4.7.1 to find and install the correct updates for their system and may not even realize that their Dell Update app is out of date. There's nothing in the Dell Update v4.8 release notes <here> to indicate that this version patched a security vulnerability, so for now I'm going to wait and see if Dell can figure out how to fix this this before Dell Update for Windows Universal v4.8.1 is released.

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...Also, maybe Dell Update on our computers isn't detecting the Dell SupportAssist OS Recovery Plugin for Dell Update v5.5.5.16206 because it had already been installed on our computers. Will Dell Update detect the same update twice, I mean one it had already installed?

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Yes, that is my assumption as well.  However, that doesn't explain why my update to SupportAssist v3.13.2.14 on 08-Feb-2023 changed the version number of this plugin back to v5.5.4.16189 at Control Panel | Programs | Programs and Features.

TreeSize Free shows that the v5.5.4.16189 plugin was installed back on 30-Sep-2022 and that the latest v5.5.5.16206 plugin was installed on 31-Jan-2023 (and I checked the dell-supportassist-os-recovery-plugin-for-dell-update_cykg9_win_5.5.5.16206_a00.txt installation log to confirm this update installed successfully) so something is obviously out-of-sync.  There must an entry in some other log (perhaps somewhere in the hidden C:\ProgramData\Dell\UpdateService\Log folder like Activity.log or Service.log) or in the Windows registry that thinks I still have the old  v5.5.4.16189 plugin.

I could manually run the standalone offline installer for v5.5.5.16206 (Dell-SupportAssist-OS-Recovery-Plugin-for-Dell-Update_CYKG9_WIN_5.5.5.16206_A00.EXE, rel 25-Jan-2023) to see if this fixes the plugin version number shown at Control Panel | Programs | Programs and Features, but Dell needs to investigate why this happened in the first place and take steps to ensure it doesn't happen again. I'll wait a bit longer and see if anyone from Dell responds in this this thread, just in case they want me to collect diagnostic logs for them.
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64-bit Win 10 Pro v22H2 build 19045.2604 * Firefox v110.0.1 * Microsoft Defender v4.18.2301.6-1.1.200000.2 * Malwarebytes Premium v 4.5.24.248-1.0.1944 * Macrium Reflect Free v8.0.7279 * SupportAssist v3.13.2.14 * Dell Update for Windows Universal v4.7.1 * Dell SupportAssist Remediation v5.5.5.16458 * Fusion Service v2.2.14.0 * Inspiron 5583/5584 BIOS v1.22.1
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620