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meg46

46 Posts

8899

March 23rd, 2011 16:00

Dell desktop running extremely slow

My dell desktop is running extremely slow.  I run disk deframenter, spybot search and destroy, Lavasoft Adaware, Malware bytes, and AVG free periodically.  I have run Trend Micro Hijack this, but don't know what to do with the results.  Can someone analyze and give me a recommendation?

Thank you.

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 5:34:08 PM, on 3/23/2011

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\PROGRA~1\AVG\AVG10\avgchsvx.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe

C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe

C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe

C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2F1.EXE

C:\WINDOWS\ehome\ehtray.exe

C:\Program Files\Dell\Media Experience\DMXLauncher.exe

C:\WINDOWS\System32\DLA\DLACTRLW.EXE

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\AVG\AVG10\avgtray.exe

C:\Program Files\Windows Live\Messenger\msnmsgr.exe

C:\Program Files\Skype\Phone\Skype.exe

C:\Program Files\DellSupport\DSAgnt.exe

C:\Program Files\OLYMPUS\OLYMPUS Master\Monitor.exe

C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

C:\Program Files\HP\Button Manager\BM.exe

C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe

C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe

C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\ArcSoft\Magic-i 3\Magic-i.exe

C:\Program Files\Panasonic\PHOTOfunSTUDIO -viewer-\PhAutoRun.exe

C:\Program Files\AVG\AVG10\avgwdsvc.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe

C:\WINDOWS\eHome\ehRecvr.exe

C:\WINDOWS\eHome\ehSched.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\ArcSoft\Magic-i 3\uMgiSvr.exe

C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe

C:\Program Files\AVG\AVG10\avgnsx.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\WINDOWS\system32\dllhost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\eHome\ehmsas.exe

C:\PROGRA~1\AVG\AVG10\avgrsx.exe

C:\Program Files\AVG\AVG10\avgcsrvx.exe

C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe

C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe

C:\Program Files\Diskeeper Corporation\Diskeeper\DfrgNTFS.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

C:\Program Files\Google\Chrome\Application\chrome.exe

C:\Program Files\Google\Chrome\Application\chrome.exe

O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe

O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide

O4 - HKLM\..\Run: [DiskeeperSystray] "C:\Program Files\Diskeeper Corporation\Diskeeper\DkIcon.exe"

O4 - HKLM\..\Run: [ArcSoft Connection Service] C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe

O4 - HKLM\..\Run: [OM_Monitor] C:\Program Files\OLYMPUS\OLYMPUS Master\FirstStart.exe

O4 - HKLM\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\FirstStart.exe" /OM

O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe

O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start

O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup

O4 - HKLM\..\Run: [IPHSend] C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe

O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe

O4 - HKLM\..\Run: [EPSON Stylus Photo R300 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2F1.EXE /P30 "EPSON Stylus Photo R300 Series" /O6 "USB001" /M "Stylus Photo R300"

O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe

O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"

O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe

O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [AVG_TRAY] C:\Program Files\AVG\AVG10\avgtray.exe

O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

O4 - HKCU\..\Run: [ccleaner] "C:\Program Files\CCleaner\CCleaner.exe" /AUTO

O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background

O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized

O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup

O4 - HKCU\..\Run: [OM_Monitor] C:\Program Files\OLYMPUS\OLYMPUS Master\Monitor.exe

O4 - HKCU\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe" -NoStart

O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

O4 - HKCU\..\RunOnce: [Shockwave Updater] C:\WINDOWS\system32\Adobe\SHOCKW~1\SWHELP~1.EXE -Update -1103471 -"Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; GTB6; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; Windows-Media-Player/10.00.00.3990; .NET CLR 2.0.50727; OfficeLiveConnector.1.3; OfficeLivePatch.0.0)" -"http://www2.edc.org/weblabs/IncompleteDom/incompletedominance.html"

O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

O4 - Global Startup: Creating Keepsakes Scrapbook Designer Event Reminder.lnk = C:\Program Files\Scrapbook Designer\scrapremind.exe

O4 - Global Startup: HP Button Manager.lnk = ?

O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe

O4 - Global Startup: KODAK Software Updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe

O4 - Global Startup: Magic-i.lnk = C:\Program Files\ArcSoft\Magic-i 3\Magic-i.exe

O4 - Global Startup: PHOTOfunSTUDIO -viewer-.lnk = C:\Program Files\Panasonic\PHOTOfunSTUDIO -viewer-\PhAutoRun.exe

O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_E11712C84EA7E12B.dll/cmsidewiki.html

O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra button: (no name) - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll (file missing)

O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll (file missing)

O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll (file missing)

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\WINDOWS\system32\shdocvw.dll

O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\WINDOWS\system32\shdocvw.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=67633

O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab

O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204

O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/EN-US/a-UNO1/GAME_UNO1.cab

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1170725738500

O16 - DPF: {843EE768-3A97-455C-9076-741BA3AD7B62} (QuickBooks Online Edition Utilities Class v10) - https://accounting.quickbooks.com/c2/v18.181/qboax10.cab

O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab

O16 - DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} (Windows Live Hotmail Photo Upload Tool) - http://gfx1.hotmail.com/mail/w4/pr01/photouploadcontrol/MSNPUpld.cab

O18 - Protocol: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll (file missing)

O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG10\avgpp.dll

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe

O23 - Service: Avira Upgrade Service (AntiVirUpgradeService) - Unknown owner - C:\DOCUME~1\YOUNGF~1\LOCALS~1\Temp\AVSETUP_4b0b4e7a\basic\avupgsvc.exe (file missing)

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe

O23 - Service: AVG Security Toolbar Service - Unknown owner - C:\Program Files\AVG\AVG10\Toolbar\ToolbarBroker.exe

O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe

O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\avgwdsvc.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Diskeeper - Diskeeper® Corporation - C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe

O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe

O23 - Service: Google Update Service (gupdate1c9657defac2b08) (gupdate1c9657defac2b08) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: Lavasoft Ad-Aware Service - Lavasoft Limited - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe

O23 - Service: MgiSvr - ArcSoft, Inc. - C:\Program Files\ArcSoft\Magic-i 3\uMgiSvr.exe

O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe

O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--

End of file - 12105 bytes

meg46

46 Posts

April 22nd, 2011 14:00

What if I downloaded Windows 7, then tried to download Internet Explorer 9?

meg46

46 Posts

April 22nd, 2011 14:00

I can't get it open.  The only tools I could find were system tools and then when I click on internet explorer I get an hourglass for about a second and nothing happens.  When I go into the control panel and click on Internet Options, I get the same thing.  Hourglass for a second then nothing.

kevin27_b3d29f

1.5K Posts

April 22nd, 2011 15:00

The only tools you need to worry about are located on the Internet Explorer Page. If the Page will not stay open long enough for you to click the tools icon, then it will not work.

Please do not alter any other settings.

 

I know we have tried this, but please try again.

 

Go to "Start > Control Panel > Add/Remove Programs > In the Add/Remove Programs window > Click the box in the top right hand Corner next to "show update" > then scroll down to Internet Explorer 8 > Click it once > Click the uninstall/remove button.

Let me know what happens or what message you get. If it allows the uninstall, please follow the prompts uninstall.

Let me know what happens.

Thanks.

meg46

46 Posts

April 22nd, 2011 15:00

Yes.  I tried this again.  It all seems to run smoothly until it can't find some files.  I then browse and find them, but one of the last files, it won't open or retry.  So, I cancel the unstall.  What I did find, was that there are two IE8 folders in Windows.  One says ie8 and the other ie8(2).  It's getting hung up there.  It's missing some files.  The last one was some file that ended in000, then when I select it, the uninstall program doesn't recognize it.  It's like it gets stuck.

kevin27_b3d29f

1.5K Posts

April 22nd, 2011 15:00

Please try this:

  1. Carefully select and then copy the following command:
    %windir%\ie8\spuninst\spuninst.exe
  2. Click Start, and then click Run.
  3. In the Open box, type Cmd.exe, and then press ENTER.
  4. Right-click inside the Cmd.exe window, and then click Paste to paste the command that you copied in step 1.
  5. Press ENTER to uninstall Internet Explorer 8.
  6. When the uninstall program is finished, restart your computer.

 

If you are prompted for files to locate, please write down each one and let me know know if you are picking ones from the IE8 folder or the IE8(2) folder.

Thanks

meg46

46 Posts

April 22nd, 2011 16:00

Same story.  Here are the files it can't find when it is doing it's copying bit:

ieakmmc.chm

ieeula.chm

iesupp.chm

iexplore.chm

inetres.chm

html.iec

All were found in IE8(2) and I hit "retry" and it seemed fine until it got to the following file:

ieencode.dll.ooo which I found in IE8(2) but when I select it and go back to the error message it doesn't select it or open it.  The message says : THe file 'ieencode.dll.ooo' on Windows NT Service Pack Uninstall Directory is needed.

kevin27_b3d29f

1.5K Posts

April 24th, 2011 02:00

Hi,

Please follow all the steps in this Microsoft Knowledge Base and let me know if any of them fix the issue.

Also, do you only get the "Not a valid Win 32 app" message when trying to install IE8 or is it for all installers?

 

Please go to Start > Control Panel > Add/Remove Programs > and then uninstall MalwareBytesAnti-Malware, then reboot the system and then please download and install a fresh version from HERE, There is no need to run a scan with it, although it will not hurt if you want to, my main concern is whether the installer will work.

Let me know.

Thanks

meg46

46 Posts

April 25th, 2011 09:00

Hello,

I successfully uninstall malware bytes and installed from your link above.  Here are the results of the quick scan I just did:

Malwarebytes' Anti-Malware 1.50.1.1100

www.malwarebytes.org

 

Database version: 6440

 

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

 

4/25/2011 10:09:56 AM

mbam-log-2011-04-25 (10-09-56).txt

 

Scan type: Quick scan

Objects scanned: 173229

Time elapsed: 26 minute(s), 6 second(s)

 

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

 

Memory Processes Infected:

(No malicious items detected)

 

Memory Modules Infected:

(No malicious items detected)

 

Registry Keys Infected:

(No malicious items detected)

 

Registry Values Infected:

(No malicious items detected)

 

Registry Data Items Infected:

(No malicious items detected)

 

Folders Infected:

(No malicious items detected)

 

Files Infected:

(No malicious items detected)

It appears that the only installation program that is a problem is that IE8.  Should I try it again?
THank you

kevin27_b3d29f

1.5K Posts

April 25th, 2011 14:00

Hi meg,

We know know that it is just IE8 that is failing to install. Thats good.

 

Few things:

1) Do you still have saved to the desktop the reg patch that I asked you to run just before the first time we tried to install SP3 and IE8.

If so, please Right Click the .reg file and then select EDIT, then please copy and paste everything that is in the notepad file.

 

2) Do you have access to another computer and a USB stick

 

Thanks.

meg46

46 Posts

April 25th, 2011 14:00

I have mbam logs and dds logs on my desktop.  Tell me again what I did for the reg patch?  What program did I use?

 

Yes.  I have access to another computer and a usb stick.

kevin27_b3d29f

1.5K Posts

April 26th, 2011 07:00

Hi,

Sorry, the .reg patch was from another thread, I got a bit muddled.

 

Now we need to determine if it is the IE8 installer that is the problem of the machine stopping it.

 

PLEASE DO NOT RUN THE IE8 INSTALLER FILE ON THE OTHER COMPUTER, PLEASE JUST DOUBLE CLICK IT AND SEE IF IT WILL OPEN AND RUN, IF IT DOES, THEN PLEASE JUST CANCEL THE INSTALL

 

Please transfer the IE8 installer file to your other computer and see if it will run DO NOT INSTALL THE IE8 FILE ON THE OTHER COMPUTER, if the file open ok and you do not get the "invalid win32 app" message, then just cancel the install by clicking the "Cancel" Button.

 

Let me know if the installer would have been able to have been run on the other computer if you had not canceled it or if you got the "Invaild win32 app" message.

 

Thanks.

meg46

46 Posts

April 26th, 2011 08:00

That's okay.  We've been doing so many things with the computer, I wasn't sure if this was a file I had or not.

 

Okay.  I copied and pasted the IE8 installation file to a jump drive and plugged it in to my laptop.  When I double clicked on the file, I immediately got the Win32 application error.  It didn't even ask if i wanted to "run" the file like it does on my desktop.  Next?

Thanks for being so patient with my problems here...

kevin27_b3d29f

1.5K Posts

April 26th, 2011 11:00

Hi meg,

It looks as if the IE8 download is corrupt as I have just downloaded and run it on my system Windows 7 64bit and the file even on this system starts as it is meant to.

 

Please go to THIS web page for downloading the IE8 Installer.

Referring to the image below, please DO NOT click nothing else except the "Download" button that I have circled in red:

 

Photobucket

 

Then when prompted, click the SAVE button and choose to save the IE8 installer to the desktop. I have just downloaded it and it took less than 30 seconds but I have quite a decent conection, it could take up to 10 minutes depending on the connection you have to the net.

 

DO NOT do anything with the computer until the box that shows the download status bar says "Download Complete", just every know and then give the mouse a little wiggle so as the system does not go in to sleep mode.

 

Once the file is downloaded to the desktop it will look like the image on the left and then when you double click it, it will open the extracting box that you see on the right, once it has finished extracting, please follow all the prompts given by the installer for installing IE8,

 

Photobucket

 

 

Let me know how you get on.

 

Thanks.

meg46

46 Posts

April 26th, 2011 13:00

Here's my take on it:  I think Google Chrome was the problem with the downloading of the installation file.  I was never asked to save the file somewhere.  It just starts downloading and then I have to say "show in folder".  It downloads files differently than Internet Explorer.  SO...what I did was download the file to my jump drive from my laptop using the internet explorer on my laptop.  I then took the jump drive over to my Dell desktop computer and saved it to the "desktop".  It then ran just as you explained.  It extracted the file and "appeared" to install.  Then when it was all done it said that Internet Explorer did not install properly and that I should reboot my computer to "undo" what it had done.  It then instructed me to visit the Microsoft Fix it center, which really was no help.  Then, I rebooted in safe mode.  I then tried to install the IE8 in safe mode.  Failed just as above.  So, at this point, I have a good installation file, my computer is just not cooperating.

kevin27_b3d29f

1.5K Posts

April 26th, 2011 15:00

Ok, we are making progress.

 

Please post a fresh set of DDS logs.

 

Thanks.

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