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June 12th, 2023 06:00

VxRail 7.0.410-27831807: Can't enable Support Connectivity

Hi all,

We have installed a 3-node VxRail cluster with integrated vCenter. All is working fine, but for some reason I can't configure Support Connectivity. I've tried both the Direct Connection and a Secure Connect Gateway.

I've verified that the VxRail Manager and SCG have access to Dell's back-end with ports 443 and 8443:

ErwinG77_0-1686575731606.png

I don't see handshake issues in the logs whatsoever, but I keep getting this error:

ErwinG77_1-1686575789433.png

I've checked everything in the KB article, but I am not able to move forward.

Has anyone seen this behavior or know a solution to this?

Thanks in advance.

Regards,

Erwin G.

2 Posts

June 13th, 2023 00:00

Hi,

I did.

The support engineer fixed it by regenerating the universal access keys. They expired. After running the re-gen command on the VxRail Manager I was able to configure Connectivity via the SCG and all is working fine now.

Thanks!

Moderator

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6.9K Posts

June 12th, 2023 15:00

Hello ErwinG77,

It is best to open a support case for this issue.

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