Hello

Scope of problem:

Windows will not recognize a CD or DVD in the tray. The DVD RW drive is mapped as F:
The Windows "Insert a disc" prompt comes up even though there is a disc in the drive.

Computer model:

System: Dell XPS 8300
Operating system: Win 7 Home Premium, SP1
DVD/CD-ROM drive: TSSTcorp DVD+-RW SH-216BB

I went through this procedure with no success. The findings are:

the drive is recognized in BIOS
Dell System Detect installs SupportAssist and determines "No updates are available"
Run Hardware and Device troubleshooter for Windows 7 indicates "Hardware changes might not have been detected" and no change to CD/DVD
Run Microsoft Fix It, "Media in CD/DVD drive is not readable (TSSTcorp DVD+-RW SH-216BB Not Fixed" (Although the media works in other machines)
Reinstall the driver for the optical disk drive results in no change

I went through this procedure by Sundeep B with no change to CD/DVD drive. And performed a system diagnostic by hitting F12 at the dell logo and the thorough tests were all pass.

I'm fresh out of ideas and would appreciate some perspective/ advice on how to proceed.

Thanks!!

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