Secure Connect Gateway


Our secure connect gateway technology – with flexible deployment for small and large-scale enterprise environments – handles even more telemetry data and actions without missing a beat. SupportAssist Enterprise and Secure Remote Services capabilities are now part of secure connect gateway.

Stay ahead of disruptions with effortless support

Connect Dell Technologies hardware and software via secure connect gateway or directly to put our unique integration of smarter AI, automated support and real-time analytics to work for you,

Unlock richer insights to streamline your workday

Get prescriptive recommendations for parts replacement, connectivity and code levels in your MyService360 analytics dashboard for connected Dell Technologies storage, data protection and converged systems.

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Features of Secure Connect Gateway

  • Proactive, automated issue detection, case creation and notification
  • Predictive analysis failure detection for server hard drives and backplanes
  • Accelerated issue resolution with remote access and secure, two-way communication between Dell Technologies and the customer’s environment
  • Enables analytics-based recommendations for support and services

Secure Connect Gateway

Explore Secure Connect Gateway Technology

We walk you through new installations of the virtual appliance and application editions. Preview container edition installations for Docker, Podman and Kubernetes environments. Tour the on-premise gateway management dashboard. Explore the policy manager features for the virtual and container editions.

IT leaders value AI-powered connectivity technology from IT service providers


62% of IT leaders improved IT productivity by replacing manual routines with automated support


57% of IT leaders leverage connectivity technology to accelerate issue resolution


50% of IT leaders leverage connectivity technology to shift IT teams from maintenance to innovation