Article Number: 000021768
This article discusses corporate account upgrade or registration for Dell.com/support, to obtain corporate-level access to tools and content for server, storage, and networking assets.
The online support site (Dell.com/support) is a password-protected services portal providing access to a suite of tools, technical content to optimize Dell server, storage, and networking products, and the ability to contact Dell Support when needed.
Registering for an account with Dell grants:
|When accessing Dell.com, the user login appears with a blue check mark. When you log in to Dell Support to verify your account type, the check mark changes to the relevant user type and color, as outlined below.
|A green check mark indicates a basic account, consumers, and small business users with a valid email address.
If there is a green check mark next to your name on the sign-in icon and you want to access restricted content, you must UPGRADE your account for corporate-level access. Follow the steps below for New Registration for Corporate Users.
|A yellow or orange check mark indicates limited access, and your account is not fully configured for corporate access.
If there is a yellow or orange check mark next to your name on the sign-in icon and you are using a corporate-specific email address, contact Administrative Support to have your account upgraded. Follow the steps below for Contacting Administrative Support to Upgrade Your Account Type.
|A black check mark indicates a Dell corporate customer or partner. As an employee of an organization that has either purchased Dell Technologies products or is a Dell Partner, the black check mark next to your name on the sign-in icon reflects your corporate-level status. No further action is required from the user.
To access all the features and content available to your organization, you must register for an online support corporate-level account. If you choose not to complete the full registration, you still have access to Dell Support, but with a limited subset of features and content.
In order to have your account type upgraded from a limited access account (yellow or orange checkmark) to a corporate account (black checkmark), you must click this Administrative Support link to directly engage Dell customer services. Dell customer service validates the account settings and enables the corporate user access.
IMPORTANT: If you have completed the New Registration for Corporate Users steps and your account is showing as a basic account (green checkmark) after logging in, you do not see the option required to upgrade your corporate account. To resolve this first, follow steps "a" through "e" below:
Complete Account setup:
A representative will contact you regarding your question or problem within 48 business hours. Your Service Request Number is: 12345678
Customer service response times may take between 24 to 48 hours over the course of standard business days to complete validation and enable the account. Follow up queries from Dell Customer Services may occur if additional information is required.
Secure Connect Gateway, SupportAssist Enterprise, PowerStore
13 Dec 2023