Article Number: 000021768
The online support site (Dell.com/support) is a password-protected services portal that provides access to a suite of tools and content to optimize Dell products and obtain technical information and support when needed.
Registering for an account with Dell provides:
||Basic user (green checkmark): A user who is not connected to a business, either as a customer or partner. This may be an account that is used only for Dell products that are purchased for personal use. Anyone with a valid email address can create such an account.
If there is a green checkmark next to your name on the sign-in icon for the site and you must UPGRADE your account for business-level access, follow the steps below for New User Registration for Business Users.
||Limited access user (yellow or orange checkmark): An account that is not fully configured for business access.
If there is a yellow or orange checkmark next to your name on the sign-in icon for the site and you are using a business-specific email address, you must seek Dell assistance by contacting Administrative Support to have your account upgraded. Follow steps below for Contacting Administrative Support to Upgrade Your Account Type.
|Dell Enterprise Customer or Partner (black checkmark): As an employee of a company or organization that has either purchased Dell Technologies products or is a Dell Partner, the black checkmark next to your name on the sign-in icon for the site indicates that your account is set up as a business account; no further action is required.
|When accessing Dell.com/support, the user login appears with a blue checkmark: See Dell Support to verify your account type; checkmark changes to the relevant user type color.|
In order to have full access to all the features and content available for your organization, you must register for an online account. If you choose not to complete the full registration, you still have access to Dell Support, but with only a subset of features and content.
In order to have your account type upgraded from a limited access account (yellow or orange checkmark) to a business account (black checkmark), you must click this Administrative Support link to directly engage Dell customer services. Dell customer service validates the account settings and enables the business user access.
A representative will contact you regarding your question or problem within 48 business hours. Your Service Request Number is: 12345678
Customer service response times can take between 24 to 48 hours over the course of standard business days to complete validation and enable the account. Follow up queries from Dell customer services may occur if additional information is required.
Secure Connect Gateway, SupportAssist Enterprise, PowerStore
05 Jan 2023