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What We Offer
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Purpose
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Benefits
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What You Get
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ProSupport One for Data Center Datasheet
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Beyond break-fix; helps you achieve optimal outcomes around the globe with predictable costs
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Unified support experience across your data center environment Improved IT performance and stability Expedited issue diagnosis and resolution
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An assigned Service Account Manager Assigned ProSupport One technical support and field engineers Flexible on-site support and parts options
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Technical Account Manager Datasheet
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An assigned technical expert, focused on a specific technology, providing proactive guidance and/or reactive support
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Increased ability to free up personnel and focus on your IT transformation Identification of problem areas before they can impact your business Personalized support experience
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Regular technical reporting and meetings to review key aspects, best practices and recommendations per operational goals. Reactive support; Available single point-of-contact for all product-related support issues with access to senior-level technical resources and product engineering.
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Optimize for Infrastructure Datasheet Video Learn More
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Ongoing analysis and personalized guidance for Unity XT, PowerStore, SC Series and VxRail systems
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Maximized system performance and operational efficiency Reduced risk of data loss, downtime or business delays Enhanced management of your IT environment
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An assigned Technical Account Manager Regular meetings and reports Best practice guidance
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Data Security Services Keep Your Hard Drive & Keep Your Component for Enterprise datasheet Data Sanitization & Data Destruction for Enterprise datasheet
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Ensure data security throughout the life of your infrastructure solutions
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Mitigate risk of data being exposed to unauthorized access Enable compliance with industry and business standards Ensure security of classified, proprietary or sensitive data
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Maintain possession of failed parts Securely remove data on Dell Technologies and 3rd party hardware Render data unrecoverable and receive NIST compliant certification
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Onsite Diagnosis Service Datasheet
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When you do not have the time, expertise of staff to troubleshoot and diagnose technical issues, just call us. We will dispatch a skilled technician, even to satellite locations and unmanned sites
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Skip phone-based hardware troubleshooting Save time and resources Avoid the need to reallocate IT staff to satellite locations or unmanned sites
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Onsite issue diagnosis by a highly trained and certified technician Firmware and drive updates, if necessary for parts replacement
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Logistics Online Inventory Solution Video
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A cloud-based, online web tool that enables data center customers to manage, monitor and automatically replenish a spare parts inventory stored at your location
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Analysis and recommended parts inventory Custom selection of critical replacement parts stored at your facility Access to a secure portal to view parts stock and product reference data
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Ongoing recommendations and assistance in installing and stocking onsite parts depot Immediate access to spare parts Automatic replenishment of used parts
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Multivendor Support Video
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Providing support for numerous original equipment manufacturers (OEMs) to help reduce complexity and simplify costs
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Simplify data center operations and save money by streamlining contracts Faster troubleshooting and resolution for all your data center equipment Enable your team to focus on transforming your business
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4 hour or next business day parts and labor (after remote diagnosis) 24x7 remote technical support Available on OEM storage, server and network hardware systems
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