We know you have a business to run and no time for IT issues. That’s why we created the most complete support service in the industry.With the ProSupport Suite for PCs, Dell is always watching for issues so they don’t turn into costly problems. We’re in this together and it’s a safe bet that if there’s a problem, we’ll call you before you can call us.
ProSupport Plus with SupportAssist7 detects hardware issues before they become problems, allowing you to virtually eliminate unplanned downtime due to hardware issues.5
Proactive alerts let you know something has happened and automatically opens a ticket, so you don’t have to play tech support. We’ll start resolving the problem before you even have time to call. If you need help, we’ll be at your side, literally, to make the repair.8
Our in-region ProSupport experts are always awake and standing by 24x7 to help you, no matter where you are in the world or what type of IT issue you’re having.
Accidents happen – we fix them. ProSupport Plus gives you quick replacements and protection from drops, spills and surges. And if your accident means you need to replace your hard drive, we let you keep it and all the data on it, so your company secrets are just that – yours.6
ProSupport Plus provides value and peace of mind. Invest in support that lets you worry about the things that matter.
We know you have a business to run and no time for IT issues. ProSupport Plus gives you 24x7 support, whether you’re at home or in the office. In fact, we’re always watching for issues so they don’t slow you down. You stay focused on growth. We’ll take care of IT.
Say goodbye to downtime. SupportAssist is the technology behind the predictive and proactive features of ProSupport and ProSupport Plus, allowing you to virtually eliminate downtime9 and focus on what’s important. We’ll take care of any IT issues.
Everyone, even the CEO, is tough on laptops and PCs. Whether in the office or on-the-go, accidents like drops, spills and surges happen.Recover faster with Accidental Damage support. If a PC or laptop is accidentally damaged, contact Dell support and our technicians will get the unit repaired or replaced quickly with:
1Accidental Damage Service: Service is only available during the term for Dell’s limited hardware warranty or upgraded service contract, and excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. Customer may be required to return unit to Dell. Limit of 1 qualified incident per contract year. For complete details, consumers visit Dell.com/servicecontracts (https://www.dell.com/learn/us/en/uscorp1/campaigns/global-consumer-service-contracts) and commercial customers visit: Dell.com/servicecontracts (https://www.dell.com/learn/us/en/uscorp1/campaigns/global-commercial-service-contracts).2On-site service or Advanced Exchange Service after remote diagnosis (a) on-site service after remote diagnosis is determined by the online or phone technician, and may involve customer access to the inside of the system and multiple extended sessions. If the issue is covered by the Limited Hardware Warranty and cannot be resolved remotely, the technician and/or replacement part will be dispatched, usually in 1 or 2 business days, following the completion of the remote diagnosis. On-site service is provided by Dell Marketing L.P; Availability varies. Other conditions apply. (b) Advanced Exchange Service repairs or replaces hardware after remote diagnosis. The customer must return the original hardware to Dell according to the rules specified. Advanced Exchange Repair is subject to country availability. (c) For complete details about On-site Service or Advanced Exchange Repair, see dell.com/servicecontracts.3Software support with collaborative 3rd party assistance.4Available for ProSupport Plus customers with 500 or more ProSupport Plus systems.5Based on a Principled Technologies test report, “Dell ProSupport Plus with SupportAssist warns you about hardware issues so you can fix them before they cause downtime” dated April 2019. Testing commissioned by Dell, conducted in the United States. Actual results will vary. Full report: http://facts.pt/0xvze8. Hardware issues detected by SupportAssist include hard drives, solid state drives and batteries.6Hard drive retention is not available on models with a soldered hard drive, Chromebooks or Venue tablets, except the Venue 11 Pro.7SupportAssist not available on Linux, Windows RT, Ubuntu or Chrome based products. SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sinks, fans solid state drives and video cards. Predictive analysis failure detection includes hard drives, solid state drives and batteries.8Based on a Principled Technologies test report, “Spend Less Time and Effort Troubleshooting Laptop Hardware Failures” dated April 2018. Testing commissioned by Dell, conducted in the United States. Actual results will vary. Full report: http://facts.pt/L52XKM9Software support with collaborative 3rd party assistance.
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