Intel® Core™ Processors
Learn More about Intel

Help Me Choose: Support for my PC

Feel confident your products are protected with the right level of support. Dell support services can be renewed to cover Dell-branded hardware repairs or replacement. See which support level is right for you.

Your support coverage is determined by the operating system you choose.

Businesswoman in Office With Mountain View

Support Options for Windows Home

Monthly subscriptions are now available for Premium Support and Premium Support Plus.
Features Basic Support Premium Support Premium Support Plus
Accidental Damage Not included Optional Included
Hardware support Varies
Onsite repair or Advanced Exchange after remote diagnosis Varies
Support available anytime by chat, email, and phone
International travel support
Parental controls and data backup
Automated virus and malware removal
Fix problems before they occur.
Keep computer running smoothly

Additional benefits included with upgraded support

Support Assist

With predictive SupportAssist technology, our dedicated team of experts will contact you if they detect an issue with your PC. And if we’re unable to resolve it remotely, we’ll send a Dell technician to your location.

Accidental Damage

Included free with Premium Support Plus or as an add-on to Premium Support or base warranty packages. Accidental Damage covers:

  • Liquid spilled on or in unit
  • Drops, falls, and other collisions
  • Electrical surge
  • Damaged or broken LCD due to a drop or fall

Software Support

For software-related challenges, Dell Software Support will connect you with a specialized software expert. Available for systems of any age.

Support Options for Windows Pro or non-Windows OS

Windows Pro, Ubuntu® Linux®, and Red Hat Enterprise systems are recommended by Dell Technologies for business use.
Features Basic Support ProSupport ProSupport Plus
Accident coverage for drops, spills and surges Not included Optional Included
Technical support through phone, chat, and online Business hours Anytime Anytime
Next Business Day onsite or Advanced Exchange Service after remote diagnosis
Command center monitoring for on-time parts and labor delivery
Direct access to in-region engineers
Single-source software and hardware expertise
Fix problems before they occur
Automated virus and malware removal
Keep Your Hard Drive, if this option is available for your hardware.

Additional benefits included with upgraded support

Support Assist

With predictive SupportAssist technology, our dedicated team of experts will contact you if they detect an issue with your PC. And if we’re unable to resolve it remotely, we’ll send a Dell technician to your location.

Accidental Damage

Included free with ProSupport Plus or as an add-on to ProSupport or base warranty packages. Accidental Damage covers:

  • Liquid spilled on or in unit
  • Drops, falls, and other collisions
  • Electrical surge
  • Damaged or broken LCD due to a drop or fall

Software Support

For software-related challenges, Dell Software Support will connect you with a specialized software expert. Available for systems of any age.

Questions? We're here to help.

Chat With Us

Chat with Sales

Get online help from a sales expert.

Call

Call Us by Phone

Talk directly by a sales agent. Click the below link to call directly or dial 1-877-602-7638.

Intel® Core™ Processors
Learn More about Intel