HEROES PURCHASE PROGRAM

The Dell first responder discount in the United States is available to eligible police, firefighters, emergency medical technicians (EMTs), and search and rescue professionals who verify their status through SheerID and shop on Dell.com.

·       Police: Law enforcement officers serving in eligible U.S. agencies.

·       Firefighters: Professional or volunteer firefighters serving U.S. communities.

·       Emergency Medical Technicians (EMTs): EMTs and similar emergency medical personnel.

·       Search and rescue professionals: Qualified search and rescue professionals.

If you qualify and complete verification, you can use the Dell first responder discount on eligible purchases on Dell.com.

To receive your Dell first responder discount when you shop on Dell.com, sign in to your Dell account, register for Dell Rewards, verify your first responder status through SheerID, and then shop eligible products. Your discount will be automatically applied at checkout.

1. Sign in or create a Dell account.
   Go to Dell.com and sign in to your Dell My Account, or create a new account if you do not already have one.
2. Register for Dell Rewards.
   During account creation, select the Dell Rewards option to register and start earning rewards on eligible purchases.
3. Verify your first responder status.
   In your account’s membership section, select the first responder discount program and complete the SheerID verification process.

No. If you already have a Dell account, you do not need to create a new one. Simply sign in to your existing Dell account and complete the first responder verification steps on the membership tab to activate your Dell first responder discount.

To get verified for the Dell first responder discount, you must sign in to your Dell account, open the first responder discount program in the membership section, and complete the SheerID verification form, including any requested documentation.

1.       Sign in to or create your Dell My Account on Dell.com.

2.       Go to the membership tab and select the first responder discount program.

3.       Click Verify to open the SheerID verification form.

4.       Provide the requested personal information. Make sure your name and other details match your official documents.

5.       Upload documents if SheerID requests them to confirm your eligibility.

6.       Submit the form and wait for SheerID to process your verification.

SheerID is a third‑party verification service that confirms your eligibility for the Dell first responder discount. SheerID uses a secure process to verify your status as a police officer, firefighter, EMT, or search and rescue professional based on the information and documentation you provide.

You can learn more about their process on the SheerID First Responder FAQ page and reach out to the SheerID Help Center if you have questions about your verification.

If your Dell first responder discount verification is pending or has failed, the best way to get help is through SheerID, since they process the verification.

·         Review the SheerID First Responder FAQ for common verification questions.

·         Visit the SheerID Help Center if you need to submit additional documentation or ask about your verification status.

If you still have issues using your discount on Dell.com after SheerID has confirmed your eligibility, please contact our sales team – Contact Us

In most cases, verification for the Dell first responder discount through SheerID is almost instantaneous. Occasionally, SheerID may need to review your documents manually, which typically takes about 20 minutes in the United States.

The Dell first responder discount is applied to eligible products in your Dell.com cart and may not appear on every product listing page. If you do not see your discount at checkout:

·         Make sure you are signed in to your verified Dell account.

·         Confirm that your first responder status has been successfully verified through SheerID.

·         Check that the items in your cart are eligible products for the Dell first responder discount.

The Dell first responder discount can be combined with select offers but cannot be stacked with other Dell coupons. Limited quantity deals, certain order codes, clearance offers, warranties, gift cards, and some PCs, electronics, and accessories are excluded from the first responder discount.

Always review the offer details in your Dell.com cart at checkout to see which promotions apply.

Yes. The Dell first responder discount is valid for up to two eligible products per transaction and up to two transactions per year per eligible customer when you shop on Dell.com.

No. The Dell first responder discount is only valid for purchases made directly on Dell.com. Other retailers, even if they sell Dell products, do not accept the Dell first responder discount.

If you are having trouble completing a purchase with your Dell first responder discount on Dell.com, please contact our sales team at Contact Us for assistance with your order and discount.

If you have questions not covered in this FAQ:

·         For verification‑related questions, contact SheerID customer service via the SheerID Help Center.

·         For discount or purchase‑related questions on Dell.com, please contact our  sales team – Contact Us

Dell Rewards is a free loyalty program that lets you earn points on eligible Dell.com purchases in the United States, which can be redeemed as Dell Dollars toward future Dell purchases.

As a Dell Rewards member, you can:

·         Earn points on eligible Dell purchases on Dell.com.

·         Redeem points for Dell Dollars, which provide dollars‑off your next Dell purchase in the United States.

·         Receive member‑only offers and special promotions for extra savings.

·         Earn points through simple Dell Rewards activities, such as completing your profile or engaging with select Dell.com experiences and instant‑win games.

Joining Dell Rewards is free for U.S. customers and can be done when you create or sign in to your Dell account on Dell.com.