• Incident Recovery Retainer Service

    Incident Recovery Retainer Service

    • When a destructive cyberattack or incident occurs, Dell helps you recover fast

      We bring deep expertise from industry-certified cybersecurity professionals. Our teams work with you to expand your recovery capabilities and re-establish your operations so you can focus on resuming your business.

      We begin with an evaluation of your organization's recovery readiness and coverage, including a report to guide you in strengthening your recovery posture.

      Dell is the partner you can trust to help you recover fast and minimize disruption.

    • INCIDENT RECOVERY RETAINER SERVICE

      Proactively plan for  a cyber event

      • Service includes 120 or 240 hours of annual recovery assistance
      • Rapid response from highly skilled, experienced cybersecurity professionals
      • Our team quickly assesses your situation and determines the best course of action to minimize business interruption
      • Threat is eradicated and vulnerability that was exploited is closed
      • Project manager coordinates all aspects of service delivery
      • Use any remaining hours (not needed for recovery) for expert assistance in incident recovery planning, cybersecurity improvements and related areas

      Recovery Readiness Evaluation

      • Up-front one-week evaluation of your incident recovery capabilities and readiness 
      • Dell prepares a summary report including recommendations for strengthening readiness and recovery posture 
      • Evaluation effort is in addition to 120 or 240 recovery assistance hours
      • If a cyberattack does occur, the Dell team is already familiar with your environment due to performing the evaluation 

    • Fast response from trusted cybersecurity experts

      Retainer model enables streamlined response. Dell experts jump in to diagnose situation and get you back to business with as little interruption as possible.

    • 97% success rate in helping customers recover after experiencing a cyber event.1

      Our dedicated team of industry-certified experts brings their experience, skills and tools to bear to resolve the incident.

    • Gain understanding of how to solidify your recovery strategy

      We evaluate your existing incident recovery plans and recommendations to help optimize your recovery posture2

    • Over 60%

      of companies have experienced a data compromise due to an exploited vulnerability.3

    • Every 11 seconds

      There is a successful cyber or ransomware attack.4

    • 16 days

      Average downtime after a ransomware attack.5

    • Managed Detection and Response

      Protect your IT environment with 24x7 end-to-end visibility and protection from endpoint to cloud. Dell Technologies Managed Detection and Response, powered by Secureworks® Taegis™ XDR, leverages advanced analytics, threat intelligence, and expertise to investigate cyber attacks and suspicious activity.

    • Related Offerings

    • ENDPOINT SECURITY SERVICES

      A comprehensive suite of services to help
      you identify risks, implement solutions and
      protect against future threats with
      confidence

    • APEX Cyber Recovery Services

      Dell-managed cyber recovery solution that includes the hardware, software and services needed to protect critical data – all in one convenient subscription.