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How to Troubleshoot 010-XXX Fuser Life Messages on the C3760n / C3760dn / C3765dnf Dell Laser Printers

Summary: Information on 010-XXX Fuser message meaning on the C3760n / C3760dn / C3765dnf Dell Laser Printers.

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Symptoms

  • 010-317: IOT Fuser Detached
  • 010-351: IOT Fuser Life Over
  • 010-377: IOT Fuser Failure
  • 010-420: IOT Fuser Near End Warning
  • 010-421: IOT Fuser Life Pre Warning

The Fuser Unit on Dell C3760n, C3760dn, C3765dnf Laser Printers are consumable items and will need replacing after about 100,000 pages or 5 years of usage.

A 010-XXX Message on the Printer's display is normally an advisory message that the Fuser Unit has reached or is nearing the end of its usable life.

If you receive one of the above errors, please try the following steps to determine if the Fuser needs replaced.

  1. Turn off the Printer and remove the communication cables (USB or Ethernet, depending on Set-up).
  2. Power the Printer on and verify if the error has recurred.
  3. If the error recurs, please re-seat the Fuser Unit.
    For detailed instruction of removing/replacing the Fuser Unit look for the  User's Guide with your printers Service Tag or model number.
  4. After re-seating the Fuser Unit, power the Printer on and verify if error recurs.
  5. If the error recurs, please try another Fuser Unit from a working Dell 3760/3765dn Laser Printer, and initialise the Fuser to reset the life counter.
    For detailed instruction on resetting the life counter on the Fuser Unit look for the User's Guide with your printers Service Tag or model number.
  6. If a 010-XXX Message recurs, even after replacing the Fuser and initialising the life counter or there is no other Fuser Unit available, please contact Dell Technical Support.
    Note: Fuser Units are covered under warranty for the term of your Printer warranty - If your Printer is still in warranty please contact Dell technical Support for a replacement.
  7. If your Printer is Out of Warranty and you wish to purchase a replacement Fuser Unit, please go to the Dell Accessories Sales site.
SLN265822_en_US__1Printer Support
More information can be found in the User Guide for your model printer, or visit our Printer Support site for additional information, troubleshooting articles and videos.  

Purchase Toner and other Dell Laser Printer Supplies

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SLN265822_en_US__2icon It is recommended that only Dell Branded toner, drums, transfer rollers or other consumables are used in our laser printers. Dell cannot guarantee compatibility or the print quality of any 3rd party consumables.

Cause

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Resolution

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