Dell SupportAssist Error SupportAssist Is Unable To Connect to the Internet
Summary: A solution for the error "SupportAssist is unable to connect to the Internet."
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Not all product versions are identified in this article.
Symptoms
Dell SupportAssist may install successfully but displays the error message "SupportAssist is unable to connect to the Internet."
Cause
Not applicable
Resolution
To resolve this issue, follow these steps:
- Click the Settings option.
- Click Get Started under Internet Connection.
- Select Connect directly (recommend).
- Exit SupportAssist and reopen the application.
Affected Products
SupportAssistArticle Properties
Article Number: 000132911
Article Type: Solution
Last Modified: 25 Aug 2026
Version: 8
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