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Hynix SC308 based SSD: Intermittently fails to resume from sleep or suspend mode

Summary: This article deals with how to resolve an issue with the Hynix SC308 SSD. Where it is intermittently failing to resume from sleep or suspend mode.

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Symptoms

 

Hynix SC308 Based SSD fails to resume intermittently

 

The Hynix SC308 is intermittently failing to resume from sleep, or suspend mode, and a hard shut-down and restart is required to recover from this. This fault is typically seen as either the computer stops responding or reports no bootable device found.

Note: Ensure that your computer has the correct type of SSD and is experiencing this issue before running through the resolution to this problem. Running the solution on a Non-Hynix SC308 SSD will not work.

The Dell storage team and Hynix have created firmware which fixes the SSD problem.

Note: Best Practice before carrying out any work involving an SSD or hard drive is to ensure you have a backup of the drive. There is a chance that you may lose any information about the drive that is not backed up.

Cause

Not Applicable.

Resolution

Troubleshooting Steps:

  1. Do your symptoms, and hardware match this issue?

    1. No, search online for an article that does match your issue.

    2. Yes, carry on with these instructions.

  2. Download the Firmware fix from the file that is linked above or follow the instructions below to get the latest available file.

    1. Go to the Dell Support Site.

    2. Enter your Service Tag or select your Model Type from the list.

    3. Select Drivers and Downloads.

    4. Ensure that the correct Operating System is selected.

    5. Locate the file in Serial ATA, download it and run the firmware file.

  3. Is the issue resolved?

    1. No, then contact us and reference this article ID.

    2. Yes, then the problem is resolved.