Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
Sign In Create an Account Dell Financial Services Premier Sign In Partner Program Sign In
Contact Us

Your Dell.com Carts

How to Troubleshoot the 050-11x, 050-12x, 071-100, 072-10x, 075-100 and 077-10x Paper Jam Errors on the C2660 / C2665 / C3760 / C3765 Dell Laser Printer

Summary: Steps to troubleshoot various errors on the C2660 / C2665 / C3760 / C3765 Dell Laser Printers.

This article applies to   This article does not apply to 
Check out resources for

Symptoms

Table of Contents:

  1. 050-111: IOT Rear Cover (Jam)
  2. 050-112: MSI (Jam) / 075-100: MSI Misfeed JAM
  3. 050-121: IOT Remain Zone 1T JAM / 071-100: IOT Tray1 Misfeed JAM
  4. 050-122: IOT Remain Zone 2T JAM / 072-100: IOT Tray2 Misfeed JAM / 072-101: IOT Path2 SNS On JAM
  5. 050-129: IOT Rear Cover and MSI (Jam)
  6. 077-100: VSYNC ON JAM / 077-101: Regi Off JAM / 077-102: Exit ON JAM
  7. 077-104: Exit Off JAM / 077-105: Exit Off early JAM / 077-106: Duplex ON JAM

1. 050-111: IOT Rear Cover (Jam)

 
Step Check by User Yes No
1 Check the paper path.


Remove the foreign objects, or pieces of paper, etc.


Does the error persist during printing?		 Go to step 2. End of work.
2 Check the Paper Type.
 
SLN296772_en_US__1icon Note to Dell technical support:
Please ask the customer the following 4 questionnaire and log them into the Delta call text so that our Dell Engineering can conduct further analysis and testing on the paper type used by the customer that is causing the paper jam.

Q1: What is the paper Brand, Size and Weight?
(e.g. Hammermill, Letter size, 20lbs. The paper Brand and Size information can be found in the paper wrap or cartoon box used to keep the bulk of paper supply).
Answer:

Q2: Does the paper jam happened frequently? If yes, how frequent.
Answer:

Q3: Is used paper (printed one side) be used for printing?
Answer:

Q4: Is the printer located inside an air-con office environment?
If no, please specify.
Answer:

(Refer to User Guide’s Paper Type Specifications)


Does the paper meet the specifications?		 Go to step 3. Use a print media that meets the specifications.
3 Change the paper.


Load new flat paper into the Tray and print again.


Does the error persist during printing?		 Go to step 4. End of work.
4 Check the Rear Cover.


Is it closed properly?		 Go to step 5. Close the Rear Cover.
Then, go to 5.
5 Check the Rear Cover.
SLN296772_en_US__2050-111-1


Does it have any damages?		 Please contact Dell Technical Support. Go to step 6.
6 Reseat the FUSER.


(Refer to User Guide on reseating the Fusing Unit)


Does the error persist during printing?		 Go to step 7. End of work.
7 Replace the FUSER.


(Refer to User Guide on Replacing the Fusing Unit)


Does the error persist during printing?		 Please contact Dell Technical Support. End of work.

2. 050-112: MSI (Jam) / 075-100: MSI Misfeed JAM

 
Step Check by User Yes No
1 Check the paper path.


Remove the foreign objects, or pieces of paper, etc.


Does the error persist during printing?		 Go to step 2 End of work
2 Check the Paper Type.
 
SLN296772_en_US__1icon Note to Dell technical support:
Please ask the customer the following 4 questionnaire and log them into the Delta call text so that our Dell Engineering can conduct further analysis and testing on the paper type used by the customer that is causing the paper jam.

Q1: What is the paper Brand, Size and Weight?
(e.g. Hammermill, Letter size, 20lbs. The paper Brand and Size information can be found in the paper wrap or cartoon box used to keep the bulk of paper supply).
Answer:

Q2: Does the paper jam happened frequently? If yes, how frequent.
Answer:

Q3: Is used paper (printed one side) be used for printing?
Answer:

Q4: Is the printer located inside an air-con office environment?
If no, please specify.
Answer:

(Refer to User Guide’s Paper Type Specifications)


Does the paper meet the specifications?		 Go to step 3 Use a print media that meets the specifications
3 Change the paper.


Load new flat paper into the Tray and print again.


Does the error persist during printing?		 Go to step 4 End of work
4 Check the Separator Rolls.
SLN296772_en_US__4050-111-2


Do they have any damages?


Are they worn out?		 Go to step 6 Go to step 5
5 Clean the Separator Rolls.


Wipe it with a cloth that is slightly dampened with water.


Does the error persist during printing?		 Go to step 6 End of work.
6 Replace the MPF (MSI Tray).


Does the error persist during printing?		 Please contact Dell Technical Support. End of work.

3. 050-121: IOT Remain Zone 1T JAM / 071-100: IOT Tray1 Misfeed JAM

 
Actions Yes No
Step 1
Verify that Tray 1 is installed properly. Reseat the tray.

Does the error persist during printing?		 Go to step 2. The problem is solved.
Step 2
Check the paper path
  1. Open the rear door of the printer and look for any jammed paper.
    SLN296772_en_US__1icon NOTE: Pieces of paper can be difficult to see, tilt the printer back and look in the chute assembly located just above the paper tray.
    SLN296772_en_US__6050-121-paper-jams-1

     
  2. Remove tray 1 from the unit.
  3. Flip the unit on its side, so the bottom of the unit is visible.

    SLN296772_en_US__7050-121-paper-jams-2

Remove any foreign objects, pieces of paper, etc.

Does the error persist during printing?

 Go to step 3. The problem is solved.

Step 3
Check the Paper Type and Size.

Does the paper meet the specifications?

(Refer to the specific models User's Guide under Print Media Guidelines, Identifying Print Media and Specifications, Paper Type Specifications)

 Go to step 4. Use a print media that meets the specifications.

Step 4
Change the paper.

Load new flat paper into the tray and print again.

Does the error persist during printing?

 Go to step 5. The problem is solved.

Step 5
Check the Feed Rollers.
SLN296772_en_US__8050-121-paper-jams-3

Do they have any damage?

Are they worn?

 Please contact Dell Technical Support. Go to step 6.

Step 6
Clean the Feed Rollers.

Wipe them with a cloth that is slightly dampened with water.

Does the error persist during printing?

 Go to step 7. The problem is solved.

Step 7
Remove the separator roller from the paper tray and attempt to print without it installed in the tray.
SLN296772_en_US__9050-121-paper-jams-4

Does the error persist during printing?

 Go to step 8. Please contact Dell Technical Support.

Step 8
Check the no paper actuator for damage.

  • Example of an undamaged no paper actuator:
    SLN296772_en_US__10050-121-paper-jams-5
  • A damaged no paper actuator:
    SLN296772_en_US__11050-121-paper-jams-6
 Please contact Dell Technical Support. Go to step 9.

Step 9
Print from the MPF tray.

Does the error persist during printing?

 Please contact Dell Technical Support. Go to step 10

Step 10
Perform a paper feed test found in section 4 of article SLN287099 "Running CE Mode (Diagnostic Mode) on the C2660dn / C2665dnf / C3760n / C3760dn / C3765dnf Dell Laser Printers".

Did a piece of paper attempt to feed from tray 1?

 Go to step 11. Please contact Dell Technical Support.

Step 11
Is the piece of paper which attempted to feed through the printer damaged or physically jamming in the feed chute section of the printer?

 Go to step 12. Please contact Dell Technical Support.

Step 12
Attempt to print again.

Is the piece of paper which fed through the printer damaged or physically jamming in the feed chute section of the printer?

 Please contact Dell Technical Support. Please contact Dell Technical Support.

4. 050-122: IOT Remain Zone 2T JAM / 072-100: IOT Tray2 Misfeed JAM / 072-101: IOT Path2 SNS On JAM

 
Step Check by User Yes No
1 Check the installation of Tray 2.


Reseat the Tray 2.


Does the error persist during printing?		 Go to step 2. End of work.
2 Check the paper path.


Remove the foreign objects, or paper pieces, etc.


Does the error persist during printing?		 Go to step 3. End of work.
3 Check the Paper Type.
 
SLN296772_en_US__1icon Note: Note to Dell technical support:
Please ask the customer the following 4 questionnaire and log them into the Delta call text so that our Dell Engineering can conduct further analysis and testing on the paper type used by the customer that is causing the paper jam.

Q1: What is the paper Brand, Size and Weight?
(e.g. Hammermill, Letter size, 20lbs. The paper Brand and Size information can be found in the paper wrap or cartoon box used to keep the bulk of paper supply).
Answer:

Q2: Does the paper jam happened frequently? If yes, how frequent.
Answer:

Q3: Is used paper (printed one side) be used for printing?
Answer:

Q4: Is the printer located inside an air-con office environment?
If no, please specify.
Answer:

(Refer to User Guide’s Paper Type Specifications)


Does the paper meet the specifications?		 Go to step 4. Use a print media that meets the specifications.
4 Change the paper.


Load new flat paper into the Tray and print again.


Does the error persist during printing?		 Go to step 5. End of work.
5 Check the Feed Rolls.
SLN296772_en_US__13050-111-4


Do they have any damages?


Are they worn out?		 Go to step 7. Go to step 6.
6 Clean the Feed Rolls.


Wipe them with a cloth that is slightly dampened with water.


Does the error persist during printing?		 Go to step 7. End of work.
7 Reseat the Optional 550-Sheet Feeder.


Does the error persist during printing?		 Go to step 7. End of work.
8 Replace the Feed Roll Kit.


Does the error persist during printing?		 Go to step 9. End of work.
9 Replace the Optional 550-Sheet Feeder.


Does the error persist during printing?		 Go to step 10. End of work.
10 Print from the other Tray.


Does the error persist during printing?		 Please contact Dell Technical Support. Please contact Dell Technical Support.

5. 050-129: IOT Rear Cover and MSI (Jam)

 
Step Check by User Yes No
1 Check the paper path.


Remove the foreign objects, or pieces of paper, etc.


Does the error persist during printing?		 Go to step 2. End of work.
2 Check the Paper Type.
 
SLN296772_en_US__1icon Note to Dell technical support:
Please ask the customer the following 4 questionnaire and log them into the Delta call text so that our Dell Engineering can conduct further analysis and testing on the paper type used by the customer that is causing the paper jam.

Q1: What is the paper Brand, Size and Weight?
(e.g. Hammermill, Letter size, 20lbs. The paper Brand and Size information can be found in the paper wrap or cartoon box used to keep the bulk of paper supply).
Answer:

Q2: Does the paper jam happened frequently? If yes, how frequent.
Answer:

Q3: Is used paper (printed one side) be used for printing?
Answer:

Q4: Is the printer located inside an air-con office environment?
If no, please specify.
Answer:

(Refer to User Guide’s Paper Type Specifications)


Does the paper meet the specifications?		 Go to step 3. Use a print media that meets the specifications.
3 Change the paper.


Load new flat paper into the Tray and print again.


Does the error persist during printing?		 Go to step 4. End of work.
4 Check the Rear Cover.


Is it closed properly?		 Go to step 5. Close the Rear Cover.
Then, go to 5
5 Check the Separator Roll.
SLN296772_en_US__4050-111-2


Does it have any damages?


Is it worn out?		 Go to step 7. Go to step 6.
6 Clean the Separator Roll.


Wipe it with a cloth that is slightly dampened with water.


Does the error persist during printing?		 Go to step 7. End of work.
7 Replace the MPF (MSI Tray).


Does the error persist during printing?		 Go to step 8. End of work.
8 Print from the other Tray.


Does the error persist during printing?		 Please contact Dell Technical Support. Please contact Dell Technical Support.
9 Check the exit sensor for damage and run the Digital Input tests article SLN287099.

Is there damage or does the sensor not toggle properly using the Digital Input steps?		 Please contact Dell Technical Support. Please contact Dell Technical Support.

6. 077-100: VSYNC ON JAM / 077-101: Regi Off JAM / 077-102: Exit ON JAM

 
Step Check by User Yes No
1 Check the paper path.


Remove the foreign objects, or pieces of paper, etc.


Does the error still occur when the power is turned off and on?		 Go to step 2. End of work.
2 Check the Paper Type.
 
SLN296772_en_US__1icon Note to Dell technical support:
Please ask the customer the following 4 questionnaire and log them into the Delta call text so that our Dell Engineering can conduct further analysis and testing on the paper type used by the customer that is causing the paper jam.

Q1: What is the paper Brand, Size and Weight?
(e.g. Hammermill, Letter size, 20lbs. The paper Brand and Size information can be found in the paper wrap or cartoon box used to keep the bulk of paper supply).
Answer:

Q2: Does the paper jam happened frequently? If yes, how frequent.
Answer:

Q3: Is used paper (printed one side) be used for printing?
Answer:

Q4: Is the printer located inside an air-con office environment?
If no, please specify.
Answer:

(Refer to User Guide’s Paper Type Specifications)


Does the paper meet the specifications?		 Go to step 3. Use a print media that meets the specifications.
3 Change the paper.


Load new flat paper into the Tray and print again.


Does the error persist during printing?		 Go to step 4. End of work.
4 Check the Feed Rolls.
SLN296772_en_US__17050-111-3


Do they have any damages?


Are they worn out?		 Please contact Dell Technical Support. Go to step 5.
5 Clean the Feed Rolls.


Wipe them with a cloth that is slightly dampened with water.


Does the error persist during printing?		 Please contact Dell Technical Support. End of work.

7. 077-104: Exit Off JAM / 077-105: Exit Off early JAM / 077-106: Duplex ON JAM

 
Step Check by User Yes No
1 Check the paper path.


Remove the foreign objects, or pieces of paper, etc.


Does the error persist during printing?		 Go to step 2. End of work.
2 Check the Paper Type.
 
SLN296772_en_US__1icon Note to Dell technical support:
Please ask the customer the following 4 questionnaire and log them into the Delta call text so that our Dell Engineering can conduct further analysis and testing on the paper type used by the customer that is causing the paper jam.

Q1: What is the paper Brand, Size and Weight?
(e.g. Hammermill, Letter size, 20lbs. The paper Brand and Size information can be found in the paper wrap or cartoon box used to keep the bulk of paper supply).
Answer:

Q2: Does the paper jam happened frequently? If yes, how frequent.
Answer:

Q3: Is used paper (printed one side) be used for printing?
Answer:

Q4: Is the printer located inside an air-con office environment?
If no, please specify.
Answer:

(Refer to User Guide’s Paper Type Specifications)


Does the paper meet the specifications?		 Go to step 3. Use a print media that meets the specifications.
3 Change the paper.


Load new flat paper into the Tray and print again.

Does the error persist during printing?		 Go to step 4. End of work.
4 Reseat the FUSER.


Does the error persist during printing?		 Go to step 5. End of work.
5 Adjust the paper guides (length guide and width guide) of the Tray to the paper.


Does the error persist during printing?		 Go to step 6. End of work.
6 Check the Feed Rolls.
SLN296772_en_US__17050-111-3


Do they have any damages?


Are they worn out?		 Go to step 8. Go to step 7.
7 Clean the Feed Rolls.


Wipe them with a cloth that is slightly dampened with water.


Does the error persist during printing?		 Go to step 8. End of work.
8 Replace the Feed Roll Kit.


Does the error persist during printing?		 Please contact Dell Technical Support. End of work.


SLN296772_en_US__20Printer Support
More information can be found in the User Guide for your model printer, or visit our Printer Support site for additional information, troubleshooting articles and videos.  

Purchase Toner and other Dell Laser Printer Supplies

Dell Recycling
 
SLN296772_en_US__1icon It is recommended that only Dell Branded toner, drums, transfer rollers or other consumables are used in our laser printers. Dell cannot guarantee compatibility or the print quality of any 3rd party consumables.


Back to Top
 

Affected Products

Dell C2660dn Color Laser Printer, Dell C2665dnf Color Laser Printer, Dell C3760dn Color Laser Printer, Dell C3760n Color Laser Printer, Dell C3765dnf Color Laser Printer