Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.
Sign In Create an Account Dell Financial Services Premier Sign In Partner Program Sign In
Contact Us

Your Dell.com Carts

Article Number: 000178356

No Audio / Distorted Audio on the Alienware 13 R3, 15 R3 and 17 R4

Summary: Solution for Audio issues on the Alienware 13, 15 and 17

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

SLN304893_en_US__1iC_aw_alienhead_mr_v1 Description   When increasing the volume beyond 60% audio may become distorted or there is no audio at all

Supported Systems:

 
  Alienware 17 R4   Alienware 15 R3   Alienware 13 R3  

 

 

Cause

A new Audio Driver has been posted in our support site to correct this issue.

 

  1. Go to www.dell.com/support/drivers
  2. Click on Bios
  3. Download and run the Bios 1.2.3 / 1.2.4 or higher
  4. Click on Audio
  5. Download the Realtek ALC3266 Audio Driver (Version 6.0.1.8018 ,A02 or higher)
  6. Uninstall the Audio Driver
  7. Install the new version of the driver.
  8. Open Alienware Support Assist tool and run the Audio Test to verify functionality.

Back to Top

Resolution

 
Out of Warranty support  Out of warranty? No problem click here, enter your Service Tag and view our offers. 
 
Currently, offers are only available for US, Canada, UK, and France PC Customers. Server and Storage not applicable.

Article Properties

Affected Product

Alienware 13 R3, Alienware 15 R3, Alienware 17 R4

Last Published Date

21 Feb 2021

Version

4

Article Type

Solution

Back to Top