Dell Support Center or My Dell do not work after upgrade to Windows 10

Dell Support Center or My Dell do not work after upgrade to Windows 10


Table of Contents:

  1. Application may not start or is not found
  2. Uninstall Dell SupportAssist or Dell Support Center
  3. Install the latest version of Dell SupportAssist

This article provides a resolution for customers who upgraded their computer to Windows 10 with an older version of Dell Support Center or My Dell installed.

Application may not start or is not found

If a computer is upgraded to Windows 10 from Windows 7 or Windows 8.1, and Dell Support Center or MyDell was not upgraded to SupportAssist, the application may not start or may be uninstalled by Windows during the upgrade process

To resolve this issue, you will need to install the latest version of SupportAssist. Dell Support Center is no longer a supported product, so you will need to install SupportAssist instead.


Uninstall Dell SupportAssist or Dell Support Center

To uninstall an older version of My Dell or Dell Support Center, follow these steps:

  1. Right-click the Start menu button and select Control Panel.
  2. Under Programs, select Uninstall a program
  3. In the list of programs, locate and select Dell SupportAssist or My Dell.
  4. At the top of the window, select Uninstall
Dell Support Center may not be listed, as it may have been uninstalled by Windows during the upgrade process.

Install the latest version of Dell SupportAssist

To download the latest version of SupportAssist, and for more information on the latest version of Dell SupportAssist for PCs and Tablets, visit our Dell SupportAssist for PCs and Tablets support site.






Article ID: SLN300789

Last Date Modified: 06/28/2019 10:26 AM


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