Support Articles for Dell PowerVault products

Support Articles for Dell PowerVault products


dell enterprise support kb
The Dell Enterprise Knowledge Base is a collection of online articles to provide technical solutions, error messages information and troubleshooting guides for PowerVault products.


HowTo Guides

Please navigate through the different menus below to select the appropriate model and access its dedicated content page.

  1. Modular Chassis / Enclosures
  2. PowerVault MD Storage Array Series
  3. Tape Backup - Storage & Solutions
  4. Cloud / Compute


Modular Chassis / Enclosures
Family Component Article
VRTX
CMC - Chassis Management Controller
.

Mainboard

PERC - Raid Controller
.

Hard Drives

Switch
.
How to update : link
How to collect logs : link
How to update : link
How to update : link
How to collect logs - In progress
How to update : link
How to update - In progress
How to collect logs - In progress
M1000E
CMC - Chassis Management Controller
.

Switch
.
How to update - In progress
How to collect logs : link
How to update - In progress
How to collect logs - In progress
FX / FX2 CMC - Chassis Management Controller How to update - In progress
How to collect logs : link

PowerVault MD Storage Array Series
MD 32XX/36XX How to update the controller : link
How to update the hard drives : link
How to collect diagnostic logs : link
MD 34XX/38XX How to update the controller : link
How to update the hard drives : link
How to collect diagnostic logs : link
MD 12XX How to update the EMM : link
How to update the hard drives - In progress
How to collect diagnostic logs - In progress
MD 14XX How to update the EMM - In progress
How to update the hard drives - In progress
How to collect diagnostic logs - In progress
MD 3060e How to update the EMM : link
How to update the hard drives - In progress
How to collect diagnostic logs - In progress


Tape Backup - Storage & Solutions
Drive / PV114X/T How to update - In progress
How to update the hard drives - In progress
PV124T How to update : link
How to collect diagnostics logs - In progress
TL1000 How to update : link
How to collect diagnostics logs : link
TL2000 How to update : link
How to collect diagnostics logs: link
TL4000 How to update : link
How to collect diagnostics logs : link
ML6000 How to update : link
How to collect diagnostics logs : link


Cloud / Compute
Family Component Article
Cloud 12G
Enclosure.
.

Blade
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How to update the BMC SLN308835
How to collect logs SLN156468
How to collect logs SLN289685
How to update - In progress
Cloud 13G
Enclosure
.
Blade
.
.
How to update - In progress
How to collect logs - In progress
How to update the BIOS - SLN292363
How to update the iDRAC - In progress
How to collect logs - In progress
Cloud 14G
Enclosure
.

Blade
.
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How to collect logs - In progress
How to update - In progress
How to update the BIOS - SLN292363
How to update the iDRAC - In progress
How to collect logs - In progress

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Frequently Asked Questions


The Frequently Asked Questions (FAQ) about PowerVault Products provide information about our services, best practices and links to detailed solutions.


The Dell Service Tag is a seven character identifier that is unique to each Dell product. In addition to the Service Tag, there is an Express Service Code which is a 10-digit numeric version of the Service Tag.
For identifying your system on Dell side, at least one of these tags is mandatory for opening a service request at Dell Technical Support.

Detailed information about locating the Service Tag can be found in the following article:
How to find the Service Tag/Express Service Code on a Dell Server or Storage system
There are many ways of contacting Dell Technical Support for opening support requests. For instance the tool Dell SupportAssist informs our support team automatically, if an issue occures on one of the monitored systems. Especially for systems without a valid service contract or for asking questions beside hardware failures, we recommend to contact us via Twitter or our Community.

Detailed information about the different ways of opening service requests at Dell Technical Support is provided in the following articles:
How to open an incident: online
How to open an incident: over the phone

There are two main reasons to change the original registered ownership information:

  • Ownership has changed - you’ve recently purchased or obtained a used Dell product
  • System has been permanently relocated or moved to another country

For Permanently Relocated Systems (6 months or more), the service contract purchased for a system at point of sale (POS) is valid in the country in which the system was purchased.

Dell will transfer the service contract, providing Dell is advised of the relocation, and that the service is available in the destination location. Return to Depot, Complete Care, Same Day, and Parts Only contracts are not always available for transfer outside of the region the coverage was purchased in. Please review your contract agreement for more information.

  1. From the Support Website click on Support from the top banner. Then select Warranty then Ownership Transfer from the menu.

  2. In the lower part of the page, either use the Detect Your Product button, or manually enter your Service Tag. If you wish to add up to 5 Service Tags, press the Add Another Product. Press Continue when ready . For 10 or more tags, please use the U.S. Bulk Transfer links for the USA or International Bulk Transfer on the ownership transfer page.

  3. Fill in as much Previous Owner Details as possible, if the field is not (Optional), and you do not have the information, enter "Unknown" to allow you to continue. Someone may contact you to clarify the information you have supplied

Note: Incomplete or Incorrect details will cause a delay in processing your request and may result in a denial of the ownership transfer.
  1. Complete the New Owner Details. Then press Continue

  2. The Review page allows you to check the details and allow you to edit any errors before pressing Submit

  3. The next page is the Ownership Transfer End User Agreement. If you agree with the Terms and Conditions, press Yes, I Agree

  4. The final page is the confirmation page. You can press the Transfer Another Product button to transfer more systems if required.

Find more contacts for questions regarding the transfer process in the following article:
How to Change Ownership of a Dell Server .
No, they do not. As described in the Dell Limited Hardware Warranty, they only carry a 1-year limited hardware warranty:

Serial ATA (SATA) hard drives in PowerEdge and PowerVault systems carry a 1-year limited hardware warranty, independent of system warranty. Service offerings, such as Dell ProSupport, Dell ProSupport Plus and Dell ProSupport Flex services may be available to provide longer service periods for the SATA hard drive for an additional fee.
Note: This limitation does not count for systems with KYHD (Keep Your Hard Drive) service.

If you want to suggest a question to be added to the list, you can use the feedback form at the bottom of this article.




Need more help?
Find additional PowerEdge and PowerVault articles

Visit and ask for support in our Communities

Create an online support Request


Article ID: SLN302654

Last Date Modified: 05/24/2018 04:09 PM


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