No auto rotation on XPS 13 9365 and Latitude 7389 2-in-1 systems

No auto rotation on XPS 13 9365 and Latitude 7389 2-in-1 systems

Summary: "Touch screen does not auto-rotate on XPS 13 9365 and Latitude 13 7389 2-in-1 systems".

Screen does not Auto-rotate

The auto-rotate mode button may be missing from the Action Center on XPS 13 9365 and Latitude 13 7389 2-in-1 systems preventing the screen from automatically changing from portrait to landscape (or reverse) automatically.

Using Ctrl-Alt-> hot key combination to force the rotation works.

Reinstalling the sensor in Device Manager has no effect on the issue.

NOTE: This issue may also occur on other 2-in-1 models.


Reinstallation of the Intel Integrated Sensor Solution Driver will install the sensor drivers for the computer. Once you install this chipset package, all of the controls for screen rotation reappear. A pop up on the bottom right of the screen may appear as soon as the system is rotated. Click "Do not ask me again" in the popup. In Settings, turn off "Rotation Lock" to enable auto rotation. If Rotation Lock is enabled, the system will stay in Tablet Mode.

NOTE: The rotation controls will be grayed out and when the display is tilted at an angle beyond 200–225 degrees transitioning to tablet mode.

The keyboard and touch pad will also be disabled. When transitioning back to notebook mode, the input devices are re-enabled when transitioning back within the 200–225 degree open angle.

Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN307803

Last Date Modified: 07/02/2018 04:34 PM

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