A wireless (Wi-Fi) network allows you to connect to the internet, wireless-enabled or network printers, and share files with other devices from anywhere in your home or business. If you are experiencing any of the following symptoms, the suggested quick steps might help.
- You are experiencing a loss of connectivity to the Internet such as unable to browse to a web page, chat, or use a video conferencing app such as Microsoft Teams, Skype, or Zoom.
- You are experiencing slow or intermittent connection to the Internet, such as buffering when watching a video or a long load time while browsing a web page.
- Unable to share files or access a wireless printer over the local network.
Here are a few quick steps that you can try to resolve the wireless networking issue
Try each step and check if the wireless network issue is resolved. If the issue is not resolved, proceed to the next step.
- Make sure that the Wi-Fi is on and disable Airplane mode (click the Internet status icon on the lower right side of the taskbar, ensure that the Wi-Fi tile is blue, and the Airplane Mode tile is gray).
- Move the computer closer to the wireless router (if possible) to determine if you are having an interface or range issue.
- Turn off the computer and router. Wait 3 minutes, then turn on the router, wait another 2 minutes, and then turn on the computer to re-synchronize them.
- Run the Windows Network Troubleshooter.
- Run the Optimize Network in the SupportAssist application that is installed on your computer. If SupportAssist is not available on your computer, proceed to the next step.
- Go to Dell.com/support/drivers, download and install the latest wireless network driver for your Dell computer. Learn how to download and install Dell drivers.
- Run the SupportAssist diagnostics on your network adapter.
- Update the firmware of your router. Contact your internet service provider (ISP) or the router manufacturer for more information.
If these quick steps did not resolve the wireless networking issue, we have more detailed information in the additional resources. You can also search for content related to the issue using the search bar at the top of this page.