The video demonstrates how to erase and reset an old PC using Dell SupportAssist OS Recovery. Dell Migrate can be used to transfer files and settings from any PC running Windows to a Dell PC before erasing the old PC. The video assumes that the PCs have not been paired or data migrated. The old PC must have Windows 8.1 or later, and the new PC must have Windows 10 or later. The two PCs must be connected to the same local network. Dell Data Assistant must be downloaded and installed on the old PC, and SupportAssist must be opened on the new PC. Dell Migrate detects the old PC and verifies a code to pair the two PCs. Erasing the old PC can be done by clicking.
In this video, we will demonstrate how you can erase and reset your old PC that is compatible with Dell SupportAssist OS Recovery. If your old PC is not compatible, see the video titled Erase using Windows Reset.
Dell Migrate enables you to migrate your files and settings from any PC running the Windows operating system to a Dell PC. After you migrate your data, you can erase and reset your old PC before you sell, gift, or trade in the PC.
For steps to migrate your data, see the video titled Getting started with Dell Migrate. For this video, let’s assume that you have not paired your PCs or migrated your data.
To begin, ensure the following conditions are met before you pair both your PCs. The operating system that is installed on the old PC is Windows 8.1 or later. The operating system that is installed on your new PC is Windows 10 or later.
You are logged in to the old and new PCs as an administrator. And the old and new PCs are connected to the same local network. Now, on your old PC, go to Dell.com/DataAssistant. Scroll down and download the executable file and click it.
The Dell Data Assistant is extracted and installed on your PC. On your new PC, open SupportAssist, click the chevron icon, click Go now, and then click Let’s get started. Now, on your old PC, open Dell Data assistant and click Let’s get started.
If you are connected to a public network, you are prompted to confirm if you recognize and trust the network. If you do, click Trust Network to continue. Dell Migrate tries to detect your old PC that is connected to the same network.
When the old PC is detected, enter the verification code that is displayed on your old PC. After the code is verified, the two PCs are successfully paired. Since you want to move to erase your old PC, click Erase This PC.
If you have not migrated your data yet, you are prompted to confirm if you want to proceed without migration. Click Proceed to Erase if you do not want to migrate your data.
Otherwise, migrate your data before proceeding to erase by clicking Perform Migration Dell Migrate verifies if the PC is connected to an electrical outlet.
Click Reboot To Begin Dell Reset. Note, when your PC reboots, the Dell Migrate experience is continued using the Dell SupportAssist OS Recovery user interface. Select the required reset option and complete the process.
For any assistance with erasing your files and settings using Dell Migrate, contact Dell technical support. The support options available for your PC are displayed on the Get Support page of the SupportAssist user interface.
For more information or assistance, go to www.Dell.com/Migrate or see the knowledge base articles using the links provided in the video description or by clicking the help icon displayed on the top right corner of the Dell Data Assistant user interface.
