This video provides important information about your repair process, including shipping information, packing your machine, warranty coverage, repair checklists, and more. (This video applies to US customers Only for depot repair. Please refer to your confirmation e-mails for more information.)
Important information about your Dell Repair Center Shipment. The estimated end-to-end journey will take 7 to 12 business days. Dell will contact you if there are any issues with your repair or if we need more information. You can track your progress using a repair status website which will provide contact information should you need to reach us. Let’s review Dell’s warranty coverage.
The Dell Repair Center will repair or replace any hardware component that has failed as long as the device is within the warranty time period. Coverage for drops will only be repaired if you purchased accidental damage coverage for your device. Once the repair order is placed by your technical agent we will ship you a box along with a return label and a pre-repair letter. In most cases Please return your device promptly There are three critical actions that you need to take before you pack.
One to an external device or cloud service as it may be erased during the repair process. Two Failure to do so will delay or prevent us from completing your repair. And three SIM cards There are two important reminders that we want to make sure that you are aware of. First with the battery installed in the device. Secondly which is also known as your power cord. There are three sections to the Dell pre-repair form. The first is a checklist for your convenience. The second is confirmation that you understand there is the potential for data loss should your operating system need to be reinstalled.
In that same section is an area where you will fill out all of the characteristics of your issue and anything the repair center can do to duplicate the issue that might help in the recovery and the repair. In the third part of this form you’ll complete it with your contact information including “Your Name” the “System Login Username” “Your Phone Number” and the “Service tag”. Let’s review how to pack Use the box and the protective packaging that was sent to you from your technical agent. Be sure to include the power adapter in the box as well. And finally with all of the fields completed. As a reminder please don’t send in any additional peripherals such as a mouse To check the status of a Support Service Request for a Dell product is actually pretty simple.
In this video to get the info you want fast. Go to dell.com/support/incidents. This will take you directly to the “Dell Service Requests” page. Do your search using the default “Service Request Number” or expand it to view additional search options. You can also use the computer’s “Service Tag” or “Express Service Code” the “Product ID” For the best results should represent the information being entered. In this demonstration You will then be asked to validate the service request by submitting your email.
It must be the same email that was used to create the original service request. The “Service Request Details” page will be displayed containing all the information you need. Look under “Work Orders” and scroll down to see more details the current status and the pertinent parts information.
