This video provides steps to troubleshoot audio-related issues on a Windows system. The first step is to run the Windows Audio Troubleshooter and follow the on-screen instructions. If the issue persists, the next step is to update all system drivers via SupportAssist. If the issue still persists, the audio driver should be updated from the Dell Support. If the issue still persists, the user should run diagnostics on the audio devices via SupportAssist. If the issue still persists, additional assistance can be provided.
How to Troubleshoot your Internal External Microphone
This video provides steps to troubleshoot microphone issues. These include checking for physical damage to audio cables, ensuring correct audio jack connection, trying a different USB port if using a USB headset or microphone, and using the "Find and fix audio recording problems" feature in Windows to select and apply a fix for the external microphone.
How to Use Dell Drivers and Downloads Website
To download Dell drivers, go to Dell Support Drivers and select your Dell computer or enter the Service Tag. Click "Check for Updates" and then "Show drivers" to review the list. Click "Download And Install" and restart the computer. Dell drivers are only available for tested operating systems. You can also manually download drivers by selecting the operating system, driver category, and clicking "Download". Follow the onscreen instructions to install.