Dell Shipping and Delivery FAQs

When will my Dell Order be delivered?
  • When placing your order online, you will be provided an estimated delivery date once you enter your delivery address during the checkout process.
  • Products marked as Express Delivery are delivered in 1-3 business days. For all other products the delivery may vary and will be confirmed before finalizing the order
  • You can view the current status of your order and the latest estimated delivery date online with our Order Status tool.
What is the Dell Estimated Delivery Date and how is it determined?
  • Estimated Delivery Date is the date that Dell expects your order arrive.
  • You will be provided with an estimated delivery date during the checkout process, in your order confirmation e-mail and via the Order Status tool. Dell makes every effort to ensure that we provide accurate and helpful estimated delivery dates.
  • Your estimated delivery date may vary based upon the payment method you choose, delivery address, factory location or availability of items in your order.
  • If your order contains non-Dell-branded products and accessories (such as Logitech® keyboards), these will be delivered separately from your Dell system or accessories order and will have separate estimated delivery dates listed.
  • You can view the current status of your order and the latest estimated delivery date online with our Order Status tool.
What is Dell Express Delivery?
  • Products under Express Delivery are delivered in 1-3 business days with most of these arriving on the next business day. The products are marked by the symbol:
Where can I check the status of my Dell Order?
  • You can view the current status of your order and the latest estimated delivery date online with our Order Status tool.
  • You will need your order number and customer number from the order confirmation e-mail. If you have not received your order confirmation, please check your junk e-mail folder.
  • If the status of your order is “Shipped”, carrier and tracking links will be available to provide the most accurate delivery information.
Will I be notified when my Dell Order is about to be delivered?
  • For Small Business Dell Orders – No, there will be no notification prior to carrier delivery. The carrier link provided on the Order Status tool will provide the latest delivery information.
  • For Dell Orders for Home - Yes, the evening prior to the scheduled delivery you will receive a text/e-mail notification from the carrier.
    • For single items (1 box) you may rearrange the delivery and change the delivery day or select a local Parcel Shop to collect your parcel.
      • You will then receive a unique collection PIN which allows you to pick up your parcel.
      • Please make sure to bring proof of address / photo ID with you.
      • Orders can be re-routed to a Parcel Shop at any point prior to delivery and after a failed delivery attempt.
Do I need to sign for delivery of my Dell Order?
  • Most of our deliveries contain valuable items, so our carriers are required to obtain a signature upon delivery.
  • If you are not available to sign for the delivery, you can arrange for someone else to accept the delivery on your behalf, as long as it is at the same address.
  • For Dell Orders for Home, if your order is a single item (1 box) and there is no-one at your delivery address to sign for the delivery,
    • The delivery driver will leave a calling card which indicates the nearest Parcel Shop where you can collect your parcel.
    • This card has a unique Barcode (Collection PIN) which is required when collecting your parcel.
    • Please make sure to bring the calling card and proof of address / photo ID.
What happens if I am not available for delivery of my Dell Order?
  • For Small Business Dell Orders if there is no-one available at the first delivery attempt, a second attempt will be made on the next day. If the second attempt to deliver is not successful, Dell will contact you for further steps to ensure the delivery.
  • For Dell Orders for Home, if you are not available to sign for the delivery
    • You can arrange for someone else to accept the delivery on your behalf, as long as it is at the same address.
    • If your order is a single item (1 box) and there is no-one at your delivery address to sign for the delivery,
      • The delivery driver will leave a calling card which indicates the nearest Parcel Shop where you can collect your parcel.
      • This card has a unique Barcode (Collection PIN) which is required when collecting your parcel.
      • Please make sure to bring the calling card and proof of address / photo ID.
Can I change the delivery address for my Dell Order?
  • For orders containing more than 1 box; No. To help prevent fraud, we cannot change the delivery address after your order is submitted. If you are not available to accept your delivery, please arrange for someone else to accept it on your behalf.
  • For single items (1 box) you may rearrange the delivery and change the delivery day or select a local Parcel Shop to collect your parcel.
    • You will then receive a unique collection PIN which allows you to pick up your parcel.
    • Please make sure to bring proof of address / photo ID with you.
Which carriers are used for shipping my Dell Order?
  • Dell partners with Syncreon and DHL Parcel UK to deliver your order. Tracking Numbers and Carrier Links will be provided on your Online Order Status when your order ships.
    syncreon
  • Bulk orders of more than 20 packages may get shipped by a different carrier
Can I collect my Dell Order from a Parcel Shop?
  • Only for Dell Orders for Home, but only for single items (1 box).
    • Orders can be re-routed to a Parcel Shop at any point prior to delivery and after a failed delivery attempt
    • Once we ship your purchase, you’ll receive a text/e-mail pre-delivery notification from the carrier.
    • You will also have the option to select an available Parcel Shop in your area for your delivery to be redirected to.
    • You will then receive a unique collection PIN, which allows you to pick up your parcel.
    • Please make sure to bring proof of address / photo ID.
Why is my Dell Order delayed?
  • There are several reasons that your Dell Order maybe delayed:
    1. Payment Processing: If we are unable to process your payment, this will delay the start of production of your order.
    2. Part Shortage: Dell may experience part shortages on popular products or when our suppliers experience delays.
    3. Weather/Natural Disasters: These delays may impact Dell’s part suppliers or your order after it ships.
  • Your Online Order Status provides you with the most current status of your order as well as access to key features that help you manage your order.
Dell is not liable for any losses, costs, damages, charges or expenses caused by any delay. Software or accessories may be shipped separately and arrive later or may delay the order.

Do you need further assistance?
Please contact our Dell Customer Support experts.