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Article Number: 000043834


Connectrix - MDS Series Cisco: Unable to bring port online due to exceeded Bit-Error threshold

Summary: Unable to bring port online due to exceeded Bit-Error threshold

Article Content


Symptoms

Unable to bring port online due to exceeded Bit-Error threshold.
show interface brief:

fc1/9      1      auto   on      errDisabled      swl    --           --



`show module internal exceptionlog`

********* Exception info for module 1 ********

exception information --- exception instance 1 ----
Module Slot Number: 1
Device Id         : 92
Device Name       : Atlantis-fcp
Device Errorcode  : 0xc5c00503
Device ID         : 92 (0x5c)
Device Instance   : 00 (0x00)
Dev Type (HW/SW)  : 05 (0x05)
ErrNum (devInfo)  : 03 (0x03)
System Errorcode  : 0x4042001e fshow in
Error Type        : Warning
PhyPortLayer      : Fibre Channel
Port(s) Affected  : 9
Error Description : MAC Bit error exceeded threshold [ITW]
DSAP              : 0 (0x0)
UUID              : 414 (0x19e)
Time              : Mon Dec 28 13:33:13 2009
                    (Ticks: 4B38B399 jiffies)



show logging log:

%PORT-5-IF_DOWN_BIT_ERR_RT_THRES_EXCEEDED: %$VSAN 1%$ Interface fc1/9 is down (Error disabled - bit error rate too high)
%MODULE-4-MOD_WARNING: Module 1 (serial: JAF1333BABG) reported warnings on ports 1/9-1/9 (Fibre Channel) due to MAC Bit error exceeded threshold in device 92 (device error 0xc5c00503)

Cause

The bit error rate threshold is used by the switch to detect an increased error rate before performance degradation seriously affects traffic.

The bit errors can occur for the following reasons:

  • Faulty or bad cable.
  • Faulty or bad Gigabit Interface Converter (GBIC) or Small-Form Factor Pluggable (SFP).
  • GBIC or SFP is specified to operate at 1 Gbps but is used at 2 Gbps.
  • GBIC or SFP is specified to operate at 2 Gbps but is used at 4 Gbps.
  • Short haul cable is used for long haul or long haul cable is used for short haul.
  • Momentary sync loss.
  • Loose cable connection at one or both ends.
  • Improper GBIC or SFP connection at one or both ends.

Per FC standard at 1Gbit speed bit error rate threshold is detected when 15 error bursts occur in a 5-minute period. By default, the switch disables the interface when the threshold is reached.You will have to reenable the interface in Device Manager or CLI command "no shut".

You can configure the switch to not disable an interface when the threshold is crossed. By default, the threshold disables the interface.

Resolution

Fix:

1. To troubleshoot the physical layer, follow article 8050 .

2. If the SFP is to be replaced, please review and follow article 14001 .

Additional Information

It is possible to issue, under conf t > interface > switchport ignore bit-errors, to ignore the bit-error threshold, and  bring the port online. This is not recommended as it may cause performance issues and the problem may still exist.

Article Properties


Affected Product

Connectrix MDS-Series Hardware

Product

Connectrix

Last Published Date

13 Jun 2021

Version

4

Article Type

Solution