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Article Number: 000168700

Powerpath Management Appliance Upgrade

Summary: PPMA upgrade 2.3 to 2.4 fails

Article Content

Symptoms

Copying the update package to another directory (other than /tmp) and running the appliance-update script worked with no issues.
eg. /home 

During an upgrade from PPMA 2.3 to PPMA 2.4 on a vBlock system the customer gets the below error:

The PowerPath Management Appliance Upgrade only Package  was copied over to the /tmp directory of the PPMA
and the ./applianceUpdate script was run

Retrieving package lvm2-2.02.120-77.2.x86_64 (1/177),   1.0 MiB (  4.4 MiB unpacked)
 Abort, retry, ignore? [a/r/i/? shows all options] (a): a
 Warning: %posttrans scripts skipped while aborting:
     coreutils-8.25-12.8.x86_64.rpm
     ucode-intel-20180807-13.29.1.x86_64.rpm
     blog-2.18-2.7.x86_64.rpm
     ucode-amd-20170530-21.22.1.noarch.rpm
     kernel-firmware-20170530-21.22.1.noarch.rpm
     kmod-17-8.1.x86_64.rpm
     systemd-presets-branding-SLE-12.2-2.26.noarch.rpm
     device-mapper-1.02.97-77.2.x86_64.rpm
     udev-228-150.40.1.x86_64.rpm
     dracut-044.1-114.17.1.x86_64.rpm

07:53:25 [INFO]: Zypper issue while updating existing packages.
 07:53:25 [ERROR]: Unknown error. Aborting update procedure ...
 07:53:25 [WARN]: * COMPLETE: Appliance update completed with warnings *
 Verbosity: 2
 Non-option program arguments: 'tmp-update-repo'
 Removing repository 'tmp-update-repo' [...done]
 Repository 'tmp-update-repo' has been removed.

Cause

PP Engineering identified the issue was occurring due to the upgrade package being copied over to the /tmp directory and then the script was run.
The upgrade script uses some processes that require the use of /tmp dir, and that was causing the upgrade issues as above.


Resolution

For appliance upgrades - Copy the Upgrade package over to any other directory except for /tmp and run the upgrade script.

Article Properties

Affected Product

PowerPath Management Appliance

Product

PowerPath Management Appliance

Last Published Date

20 Nov 2020

Version

2

Article Type

Solution

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