VxRail: VxRM Health-check Fails for Test 'mservices'

Summary: This check reviews the VxRail management Virtual Machine (VM) for running vital services and microservices.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

The mservices looks at the status of services such as vmware-marvin and runjars.

If these services are not responding, VxVerify can correct this automatically, depending on which test profile is used (see article 21527: How to run the VxVerify tool)

The results of this health-check are one of the following:

Test Result
Result code
    Result Interpretation
Pass
0
Services checked and running
Warning
1
Noncritical services not running, such as vmware-loudmouth
_Fixed 1
Services running after pausing for activation
Failure 2
Critical services not running, such as vmware-marvin
Critical 3
This test has no critical result.


Each test that passes is not listed in the summary report, for ease of reading.

An example of the health-check output is shown below:

#========================#======#=========#====================================================================#==============#
|  Hostname / Category   |Status  Dell_KB |  Warnings or Failures, unless tests Passed                         ; Product S.N. |
#========================#======#=========#====================================================================#==============#
| VxRM                   | _Fixed  197001 | mservices: Services running after pausing for activation                         .|

Cause

The services vmware-marvin, rabbitmq-server, and runjars must be running for upgrades to succeed, so this test ensures that their status is active (running).

This test uses the following command to check the status:

systemctl status [service-name]

Resolution

If any of the services above are not running, review VxRail Manager logs to find the reason for offline services. These services must be running before an upgrade can go ahead.

If VxVerify is run using a test profile with autofixes enabled (such as Core Upgrade), then these services may be restarted if a fault is detected. If this is done, then the test result is Fixed.

When VxVerify is run shortly after VxRail Manager has been restarted, then some of these services may still be activating. In which case, VxVerify pauses and polls for the services to complete activation.

Affected Products

VxRail Appliance Series

Products

VxRail, VxRail Appliance Family, VxRail Software
Article Properties
Article Number: 000197001
Article Type: Solution
Last Modified: 22 Jan 2026
Version:  3
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