Skip to main content
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.

Logging Into PowerFlex Presentation Server Gives Error About GetMatched(String)

Summary: The Presentation Server (mgmt-server) web UI will not load, and HTTP error 500 about GetMatched(String) is returned after attempting to log in.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content


Symptoms

The Presentation Server scaleio.log shows the following errors:

2023-06-19 10:17:19,797 [qtp1832255355-132|WARN |org.eclipse.jetty.server.HttpChannel.handleException] /
java.lang.UnsupportedOperationException: Use .getMatched(String) instead
	at org.eclipse.jetty.http.pathmap.PathMappings.getMatch(PathMappings.java:259) ~[jetty-http-9.4.49.v20220914.jar:9.4.49.v20220914]
	at org.eclipse.jetty.servlet.ServletHandler.getMappedServlet(ServletHandler.java:572) ~[rxrpc-jetty-0.7.26.jar:?]
	at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:468) ~[rxrpc-jetty-0.7.26.jar:?]
	at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:186) ~[jetty-server-9.4.49.v20220914.jar:9.4.49.v20220914]
	at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1355) ~[jetty-server-9.4.49.v20220914.jar:9.4.49.v20220914]
	at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141) ~[jetty-server-9.4.49.v20220914.jar:9.4.49.v20220914]
	at org.eclipse.jetty.server.handler.StatisticsHandler.handle(StatisticsHandler.java:181) ~[jetty-server-9.4.49.v20220914.jar:9.4.49.v20220914]
	at org.eclipse.jetty.server.handler.HandlerList.handle(HandlerList.java:59) ~[jetty-server-9.4.49.v20220914.jar:9.4.49.v20220914]
	at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127) ~[jetty-server-9.4.49.v20220914.jar:9.4.49.v20220914]
	at com.emc.vxflexos.webui.backend.httpd.HttpResponseListenerHandlerWrapper.handle(HttpResponseListenerHandlerWrapper.java:24) ~[backend-server-3.6.1000.103.jar:?]
	at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127) ~[jetty-server-9.4.49.v20220914.jar:9.4.49.v20220914]
	at org.eclipse.jetty.server.Server.handle(Server.java:516) ~[jetty-server-9.4.49.v20220914.jar:9.4.49.v20220914]
	at org.eclipse.jetty.server.HttpChannel.lambda$handle$1(HttpChannel.java:487) ~[jetty-server-9.4.49.v20220914.jar:9.4.49.v20220914]
	at org.eclipse.jetty.server.HttpChannel.dispatch(HttpChannel.java:732) ~[jetty-server-9.4.49.v20220914.jar:9.4.49.v20220914]
	at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:479) [jetty-server-9.4.49.v20220914.jar:9.4.49.v20220914]
	at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:277) [jetty-server-9.4.49.v20220914.jar:9.4.49.v20220914]
	at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:311) [jetty-io-9.4.49.v20220914.jar:9.4.49.v20220914]
	at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:105) [jetty-io-9.4.49.v20220914.jar:9.4.49.v20220914]
	at org.eclipse.jetty.io.ssl.SslConnection$DecryptedEndPoint.onFillable(SslConnection.java:555) [jetty-io-9.4.49.v20220914.jar:9.4.49.v20220914]
	at org.eclipse.jetty.io.ssl.SslConnection.onFillable(SslConnection.java:410) [jetty-io-9.4.49.v20220914.jar:9.4.49.v20220914]
	at org.eclipse.jetty.io.ssl.SslConnection$2.succeeded(SslConnection.java:164) [jetty-io-9.4.49.v20220914.jar:9.4.49.v20220914]
	at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:105) [jetty-io-9.4.49.v20220914.jar:9.4.49.v20220914]
	at org.eclipse.jetty.io.ChannelEndPoint$1.run(ChannelEndPoint.java:104) [jetty-io-9.4.49.v20220914.jar:9.4.49.v20220914]
	at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:338) [jetty-util-9.4.49.v20220914.jar:9.4.49.v20220914]
	at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:315) [jetty-util-9.4.49.v20220914.jar:9.4.49.v20220914]
	at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:173) [jetty-util-9.4.49.v20220914.jar:9.4.49.v20220914]
	at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:131) [jetty-util-9.4.49.v20220914.jar:9.4.49.v20220914]
	at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:409) [jetty-util-9.4.49.v20220914.jar:9.4.49.v20220914]
	at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:883) [jetty-util-9.4.49.v20220914.jar:9.4.49.v20220914]
	at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:1034) [jetty-util-9.4.49.v20220914.jar:9.4.49.v20220914]
	at java.lang.Thread.run(Thread.java:750) [?:1.8.0_371]

 

The web UI shows an error screen like this:
image.png

 

Cause

With Presentation Server 3.6.1 and below, the jetty library version is not compatible with the rxrpc library. Compatibility was fixed in Presentation Server 3.6.2.

 

Resolution

Upgrade the Presentation Server to 3.6.2. Note that Presentation Server 3.6.2 requires Java 11, as stated in the Release Notes.

 

Additional Information

Impacted Versions

Presentation Server 3.6.1 and below

Fixed In Version

Presentation Server 3.6.2
 

Article Properties


Last Published Date

20 Nov 2023

Version

4

Article Type

Solution