PowerProtect One DM5510 MEM6005 Memory Device has Failed. Memory Device Location: -arg1-, Possible Memory Module Event Cause: -arg2-
Summary:
MEM6005 error indicates memory device failure at location due to irrecoverable error; check Embedded System Management (ESM) log for exceptions and replace the module.
Symptoms
Memory Device Failure Detected
The system reports the following error:
MEM6005 Memory device has failed. Memory device location: (arg1), Possible memory module event cause: (arg2).
Error Code: MEM6005Condition: Memory device has failed
Cause
Memory module Failure Analysis
The memory module experienced an irrecoverable error, leading to its failure. This error is internal to the module and indicates that the hardware could not recover from the fault condition.
- The system firmware detects an Irrecoverable error.
- Resulted in a
MEM6005error code indicating memory device failure
Resolution
Review the Embedded System Management (ESM) Log for memory exceptions. Remove the old memory module and install a new memory module at the identified location.
To gather a log bundle, follow article PowerProtect Data Manager Appliance DM5500: How to Collect an Administrative Log Bundle
Contact Dell Support:
If the issue persists, contact Dell Support using the contact method described in your product documentation. Provide the serial number, error code (MEM6005), and log bundle for faster assistance.