Dell Unity: One reason for unable to create a new LUN or rename an existing LUN (User Correctable)

Summary: One reason for unable to create a new LUN or rename an existing LUN.

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Symptoms

Attempts to create a new LUN or rename an existing LUN fail.

Getting an error :
"The system encountered an unexpected error. Try again and if that attempt fails then search for the error code on the support website or product forums, or contact your service provider, if available. (Error Code: 0x6000003)"

One of the SPs (storage processors) are in Rescue Mode (service mode).

SPA status shows Rescue Mode (service mode): 
spa:/home/service/user# svc_diag
======== Now executing basic state ========

System Serial Number is: APM00123456789
System Model Number is: Unity 380
System Friendly Host Name is: SP1-APM00123456789
Current Software version: c4dev_PIE_7476R-5.1.3.0.5.003-GNOSIS_RETAIL
Unisphere IP address(es): 10.250.65.57 fe80::260:1600:49e0:7462
FIPS mode: Disabled
Boot Mode: Rescue Mode
Post Faults: 0x0000
Backend Faults: 0x0000
Boot Faults: 0x1200
Rescue Reason: 0x1200
Rescue reason for code 0x1200 - There is a problem with the system software on this Storage Processor (APPINIT). To attempt to correct this problem, first run Data Collection, and then try the following in order: Check all cables, reboot each SP. If this does not resolve the issue, contact your service provider.

SPB status shows Normal Mode: 
spb:~# svc_diag 
======== Now executing basic state ========

System Serial Number is: APM00123456789
System Model Number is: Unity 380
System Friendly Host Name is: SP2-APM00123456789
Current Software version: c4dev_PIE_6576R-5.0.7.0.5.008.1615030340-GNOSIS_RETAIL
Unisphere IP address(es): 10.250.65.57 fe80::260:1600:49e0:7462
FIPS mode: Disabled
Boot Mode: Normal Mode
Post Faults: 0x0000
Backend Faults: 0x0000
Boot Faults: 0x0000
Rescue Reason: 0x0000
Rescue reason for code 0x0000 - No faults detected.
SP Service Hint Code: <None>

Cause

You cannot create a new LUN or rename an existing LUN while an SP is in Rescue Mode (service mode)

Resolution

Investigate why the SP is in Rescue Mode (service mode) and restore it to normal operation before creating new LUNs.

If assistance is required please contact Dell Technical Support or your authorized service provider and reference this article.

Additional Information

Deployment KB: Dell EMC Unity: How to create LUN in UNITY with MB KB and Byte size
Dell EMC Unity: How to Create a Thick LUN from UEMCLI

Affected Products

Dell EMC Unity
Article Properties
Article Number: 000204695
Article Type: Solution
Last Modified: 21 Mar 2023
Version:  3
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