TLS-kommunikationsproblem i Dell Data Protection Virtual Edition

Berørte produkter:

• Dell Data Protection | Virtual Edition

Berørte versioner:

• v9.2 og tidligere

Agentpolitikker (Client Security Framework) trækkes ikke korrekt. Dette skyldes TLS-kommunikation til backend-serveren.

Denne fejl er typisk knyttet til Dell Data Protection | Virtual Edition v9.2 og tidligere, hvor kerneserveren kun kunne tale på TLS 1.0. Nyere versioner (9.3 og nyere) har en ny tjeneste, der hedder Core HA Proxy, og den kan kommunikere op til TLS 1.2.

Når nedenstående fejl vises, er en opgradering nødvendig for at løse problemet:

2016.04.05 16:09:09 I Comm : opening connection to "https://:8888/agent"
2016.04.05 16:09:11 E Comm : communication exception - An error occurred while making the HTTP request to https://.com:8888/agent. This could be due to the fact that the server certificate is not configured properly with HTTP.SYS in the HTTPS case. This could also be caused by a mismatch of the security binding between the client and the server.: The underlying connection was closed: An unexpected error occurred on a send.
2016.04.05 16:09:11 I Comm : next contact with server scheduled for 4/5/2016 4:10:11 PM
2016.04.05 16:10:11 I Comm : opening connection to "https://:8888/agentv2"
2016.04.05 16:10:12 E Comm : communication exception - An error occurred while making the HTTP request to https://:8888/agentv2. This could be due to the fact that the server certificate is not configured properly with HTTP.SYS in the HTTPS case. This could also be caused by a mismatch of the security binding between the client and the server.: The underlying connection was closed: An unexpected error occurred on a send.

Problemet blev løst i v9.3 og nyere.

For at løse problemet skal du opgradere serveren til den aktuelle version.

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