Data Domain: DDOS 7.8 UI Core Dump Download Error

Oversigt: This article describes an issue in Data Domain Operating System (DDOS) version 7.8 that prevents downloading core dumps from the web interface.

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Symptomer

Core dump files cannot be downloaded from the Data Domain System Manager (DDSM) when running DD OS 7.8. The following message appears when the "Download" button is clicked:
""code":401,"messages":["Unauthorized"]"
 
Support bundles and other log files can still be downloaded from the DDSM without issue.

Årsag

This is due to a code defect. The support page was revamped in DD OS 7.8 and this issue arose as a consequence of the code change.

Løsning

Use an alternative protocol to download the file:
 
Upgrade to DD OS 7.10.1.1 or above:

Berørte produkter

Data Domain
Artikelegenskaber
Artikelnummer: 000219345
Artikeltype: Solution
Senest ændret: 19 maj 2026
Version:  4
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