VxBlock: How to gather vm-support or vc-support log using command-line interface
Summary: Video KB: How to gather vm-support or vc-support log using command-line interface.
Instructions
How to collect ESXi Logs
Duration: 02:14 (enter the video duration in mm:ss or hh:mm:ss format)
Closed captions: English only or Available in multiple languages. Use the CC icon to change the closed caption language.
How to Gather a vc-support
-
Log in with SSH to the vCSA.
-
Since it logs in to the Appliance Shell in default, run the
shell.set --enabled Truecommand andshellcommand to launch the Bash.
-
Run the
vc-support -lcommand to create a vc-support log bundle.
When gather is completed:
Confirm that log bundle is created with the name that is displayed at the command execution.
In this article, "/storage/log/vc-vcsaxxxxx.xxxxxxx.local-2019-02-27-02.02-47743.tgz" is the log bundle name. -
Log in to the vCSA using the SCP, copy the created vc-support log bundle to your machine.
Note: If you use the WinSCP as an SCP tool, run thechsh -s /bin/bash rootcommand to change the vCSA default shell to the Bash shell and use the WinSCP (run in step 2 after the Bash launched).
If you return the default shell to the Appliance Shell, run thechsh -s /bin/appliancesh rootcommand.
-
Send the copied vc-support log bundle to Dell Technical Support.