Alienware Pro Wireless Gaming Keyboard Battery Level Inaccurate in Alienware Command Center

Summary: This article provides information about how to show the correct battery level in Alienware Command Center (AWCC).

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Alienware keyboard users may notice that the battery level in AWCC is unable to reach 100 percent, or it only shows 100 percent when connected in wireless Radio Frequency (RF) mode.

Affected Platforms:

  • Alienware Pro Wireless Gaming Keyboard

Cause

The firmware does not return the battery information timely to AWCC when the device RF dongle is connected to the computer. The battery information is updated during subsequent queries from AWCC or when there is a change in the battery level which the device notifies AWCC of the change in its state.

Resolution

Updating to AWCC version 6.2 or later on the computer resolves the issue. To download and install the application, see article How to Download and Install Dell Drivers.

Affected Products

Alienware Command Center, Alienware Pro Wireless Gaming Keyboard
Article Properties
Article Number: 000220906
Article Type: Solution
Last Modified: 29 Jul 2025
Version:  5
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.