Alienware Command Center Does Not Detect Alienware Monitor and Does not Upgrade

Summary: This article provides information about the Alienware AW2725QF monitor not being detected in Alienware Command Center (AWCC).

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Alienware AW2725QF Monitor
  • Alienware Command Center

The installed versions of AWCC are not getting upgraded to version 6.3 when the AW2725QF monitor is connected for the first time, this results in the application not recognizing the monitor.

Note: Connecting AW2725QF to a fresh machine successfully installs the 6.3 version of AWCC.
  • Install AWCC v6.2.7.0 or earlier
  • Ensure that all Windows updates are installed
  • Connect AW2725QF monitor

Expected Behavior: AWCC is upgraded to v6.3, and AWCC detects the display in the AlienFX modules.

Actual Behavior: Nothing happens, and AWCC remains in the current version. Launching AWCC does not detect display in the AlienFX modules. Hence AW2725QF is not detected without the latest display package updated.

Cause

If an existing version of AWCC is installed, connecting the display does not really pull an upgrade. This has been the behavior of AWCC (both Intrepid and Archon versions). This issue is now visible because AW2725QF is enabled in v6.3, it is important that the upgrade happens for the display to be detected in AWCC.

Recovery: The probability of this issue occurring in the field is low mainly because previous versions of AWCC are upgraded to the latest version using other upgrade paths already functional in the computer. In such cases, the version of AWCC would have already upgraded to v6.3 and the device is detected as expected.

Resolution

Do not replace hardware for this issue.

The engineering department is working on a fix to be released in AWCC v6.4 or later. The update is posted to the computer's support page once it is made available.

Affected Products

Alienware Command Center, Alienware 27 4K Dual-Resolution Gaming Monitor AW2725QF
Article Properties
Article Number: 000226882
Article Type: Solution
Last Modified: 30 Sept 2025
Version:  2
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