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Article Number: 000215633

Dell G2724D Monitor Usage and Troubleshooting Guide

Summary: This article provides information about how to set up and use the Dell 27 Gaming Monitor G2724D. Learn how to troubleshoot common display or video issues with the Dell G2724D monitor.

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Article Content

Instructions

Dell 27 Gaming Monitor - G2724D

Quick Links

Getting Started with your Dell G2724D Monitor Dell G2724D Monitor Setup, Specifications and Service Manual Dell Drivers & Downloads Warranty and Support Services Frequently Asked Questions
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The Dell G2724D monitor has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD), anti-static, and LED backlight. The monitor has the following features:

  • 68.47 cm (27 in.) viewable area display (measured diagonally)
  • 2560 x 1440 resolution, with full-screen support for lower resolutions
  • NVIDIA G-SYNC Compatible Certified, VESA Adaptive Sync Certified and supports AMD FreeSync Premium Technology for tear free, stutter free, low latency gaming.
  • Supports the high refresh rates of 144 Hz and 165 Hz and a rapid response time of 1 millisecond in Extreme mode.
  • VESA DisplayHDR 400
  • Color gamut of 99% sRGB (typical).
  • Enabled with gaming console VRR supportability
  • Vision Engine including Night vision, Clear vision, Chroma vision, or Crosshair that can enhance visual elements in different gaming scenes.
  • Digital connectivity with DisplayPort and HDMI
  • Plug-and-play capability if supported by your computer.
  • On-Screen Display (OSD) adjustments for ease of setup and screen optimization
  • Game-enhanced features such as Timer, Frame Rate Counter and Dark Stabilizer in addition to enhanced gaming modes, such as First-Person Shooter (FPS), Battle Royale/Real-Time Strategy (MOBA/RTS), Role-Playing Game (RPG), SPORTS, color adjustments (custom color, warm, cool) and three additional game modes to personalize your preferences.
  • Removable stand and Video Electronics Standards Association (VESA) 100 mm mounting holes for flexible mounting solutions
  • Tilt, swivel, height, and rotate adjustment capabilities.
  • Security-lock slot (for Kensington locks, sold separately)
  • Uses Low Blue Light panel and is compliant with TUV Rheinland (Hardware Solution) at factory reset/default setting model (Preset mode: Standard)
  • Optimize eye comfort with a flicker-free screen
WARNING: The possible long-term effects of blue light emission from the monitor may damage your eyes, including eye fatigue or digital eye strain. The ComfortView feature is designed to reduce the amount of blue light emitted from the monitor to optimize eye comfort.

This section provides some technical specifications of the Dell G2724D monitor. For more information, see the user manual of the Dell G2724D monitor.

Table 1: Technical specifications of the Dell G2724D monitor
Ports and connectors
  • 1 x HDMI 2.1 (HDCP 2.2) (Supports up to QHD 2560 x 1440 144 Hz TMDS, HDR, VRR as per specified in HDMI 2.1)
  • 2 x DisplayPort 1.4 (HDCP 2.2) (Supports up to QHD 2560 x 1440 165 Hz, HDR, VRR)
Any other ports
  • Power connector
  • Security-lock slot (based on Kensington Security Slot)

For the best viewing experience, assemble the monitor stand, connect and organize the cables, and set up the monitor ergonomically.

Attaching the stand

The standard monitor stand is detached when it is shipped from the factory. To learn how to attach the standard monitor stand, see the user manual of the Dell G2724D monitor.

To learn how to set up any other monitor stand or monitor arm, see the setup guide of the product.

CAUTION: Do not remove the monitor from the packaging box before attaching the stand.

Ergonomics

Where you put your monitor is almost as important as what model you buy.

  • The monitor must be directly in front of you, at an arm’s length away (between 20-40 inches from your eyes).
  • The top edge of the screen must be set at eye level when you are sitting comfortably. Adjust your chair height or the height of the monitor to achieve this.

Connecting your monitor to the computer

To connect your Dell G2724D monitor to your computer:

WARNING: Read and follow Safety Precautions When Working with Electronic and Electrical Equipment.
  1. Turn off the computer.
  2. Connect the power cable to the monitor.
  3. Connect the video cable (DisplayPort or HDMI) between the computer and the monitor.
    NOTE: Setting up the monitor with a Dell docking station? Learn How to Connect and Set Up a Docking Station With a Dell Laptop.
    NOTE: Setting up more than one monitor? Learn How to Set up Multiple Monitors or see the user manual of the Dell G2724D monitor.
  4. Turn on the monitor.
  5. Turn on the computer.

For additional product-specific information, see the user manual of the Dell G2724D monitor.

Dell G2724D monitor orientation must always be in landscape mode. This includes any wall-mounted monitors, monitors on a stand, or a monitor arm. In a multiple monitor setup, Dell G2724D must not be rotated either to 180° (landscape).

CAUTION: Dell G2724D setup must comply with the recommended panel orientation and working angle only. Setting up the monitor in an orientation that is not recommended may damage the monitor, cause a safety hazard, or both.

When setting up your Dell G2724D monitor, ensure that the front panel buttons are at the bottom right.

Using the tilt, swivel, and vertical extension

NOTE: This is applicable for a monitor with a stand. For other stands, see the respective stand setup guide.

The monitor stand allows you to tilt and swivel the monitor to set the most comfortable viewing angle.

Using Tilt and Swivel on Dell G2724D monitor
Figure 1: Using Tilt and Swivel on Dell G2724D monitor.

The stand can be extended vertically up to 130 mm

Using Vertical Extension on Dell G2724D monitor
Figure 2: Using Vertical Extension on Dell G2724D monitor.

Use the control buttons at the rear of the monitor to adjust the specifications of the image being displayed.

To learn more about navigating through the on-screen display (OSD) menu, see the user manual of the Dell G2724D monitor.

NOTE: The monitor automatically saves any changes that you make. Whenever you move to another menu item, exit the OSD menu, or wait for the OSD menu to automatically close.

Control Buttons on Dell G2724D monitor
Figure 3: Dell G2724D Control Buttons

Table 2: Buttons on the Dell G2724D monitor
Button Function Description
Button 1 Menu Use the Menu button to launch the On-Screen Display (OSD) and select the OSD menu.
Button 2 Exit Use this button to go back to the main menu or exit the OSD main menu.
Button 3 Shortcut key/Preset Modes Use this button for choose from a list of preset modes.
Button 4 Shortcut key/Brightness/Contrast Use this button to adjust the brightness and contrast.
Button 5 Shortcut key/Vision Engine Use this button to adjust the Vision Engine.

Resetting a monitor to factory defaults can help resolve many video or display-related issues. Reset your Dell G2724D monitor to factory default settings by following these steps:

  1. Press the joystick on the monitor to enter the On-Screen Display (OSD) Menu.
  2. Press up or down on the joystick to highlight Other option in the menu and press on the joystick to select.
  3. Press up or down to highlight Factory Reset option in the menu and press on the joystick to select it.
  4. Press the joystick to confirm the reset action.

Joystick Button on Dell G2724D monitor
Figure 4: Dell G2724D Joystick Button

Diagnostic test helps determine if Dell monitor is normal when faced with blank screen, blurry image, flickering or other abnormalities.

Verify that the monitor is working correctly by running a diagnostic test if you experience the following symptoms.

  • Your computer does not turn on or shows any sign of power.
  • Your computer does not show any indication of activity, the screen is blank and does not display the Dell logo during start-up.
  • Your computer gets stuck at the Dell logo screen or does not respond to any keys during start-up.
  • You cannot see any display on the screen.
  • You hear the windows chime, but the monitor screen is blank.

Self-Test Feature Check

Your Dell G2724D monitor provides a self-test feature check that allows you to check if the monitor is functioning properly. When the monitor is connected to the computer but the screen stays dark, run the monitor self-test by following these steps:

  1. Turn off the computer and the monitor.
  2. Unplug the video cable from the back of the computer. To ensure proper self-test operation, disconnect the video cable (VGA, DVI, HDMI, DisplayPort, or USB-C cable) from the back of the computer.
  3. Turn on the monitor. A floating dialog box should appear on-screen (against a black background), if the monitor cannot sense a video signal and is working correctly. While in self-test mode, the power LED remains white. Also, depending upon the selected input, the dialog box scrolls through the screen.
  4. This box also appears during normal system operation, if the video cable becomes disconnected or damaged.
  5. Turn off the monitor and reconnect the video cable.
  6. Turn on the computer and the monitor.

If the screen remains blank, check the video card (GPU) and computer, because the monitor is functioning properly.

Built-In Self-Test or Built-In Diagnostics

Your Dell G2724D monitor has an integrated diagnostic tool. Hardware diagnostic helps determine if the screen abnormality issue is with the monitor or the video card on your computer.

If you observe any screen anomalies, you should isolate the monitor by performing the built-in diagnostics (BID).

Control Buttons on Dell G2724D monitor
Figure 4: Dell G2724D Control Buttons

  1. Ensure that the screen is clean (no dust particles on the surface of the screen).
  2. Press the joystick button to launch the OSD Main Menu.
  3. Move the joystick button to select Others → Self-Diagnostic to initiate the self-diagnostic process.

    Factory Reset

  4. When initiated, a gray screen appears. Inspect the screen for abnormalities.
  5. Switch the joystick button. The color of the screen changes to red. Inspect the screen for abnormalities.
  6. Repeat step 5 and inspect the screen when it displays the colors green, blue, black, and white followed by the on-screen text.
  7. The test is complete when the text screen appears. To exit, toggle the joystick button again.

If you do not detect any screen abnormalities in the diagnostics test, the monitor is functioning properly. Check the video card (GPU) and the computer.

If you notice any abnormalities in the diagnostics test, contact Dell Technical Support for repair options.

During the manufacturing process, it is not uncommon for one or more pixels to get stuck in an unchanging state. Such pixel issues are hard to see and do not affect the display quality or usability. Learn more about Dell Display Pixel Guidelines.

The following table contains information about troubleshooting common display-related issues on your Dell G2724D monitor.

Alternatively, learn How to Troubleshoot Display or Video Issues on a Dell Monitor or check our Dell monitor self-help guide.

Table 3: Troubleshooting common display issues on Dell G2724D monitor.
Common Problem What User Experiences Possible Solution
No Video - Power LED Off No picture
  • Ensure that the video cable connecting the monitor and the computer is properly connected and secure.
  • Verify that the power outlet is functioning properly by using any other electrical equipment.
  • Ensure that the power button is pressed.
  • Ensure that the correct input source is selected through the Input Source menu.
No Video - Power LED On No picture or no brightness
Poor Focus Picture is fuzzy, blurry, or ghosting.
Shaky or Jittery Video Wavy picture or fine movement
Missing Pixels LCD screen has spots.
  • Cycle power On-Off.
  • Pixel that is permanently off is a natural defect that can occur in LCD technology.
  • For more information about Dell Monitor Quality and Pixel Policy, see Dell Support site at: Dell LCD Monitor Pixel Guidelines
Stuck On/Off Pixels LCD screen has bright spot.
  • Cycle power On-Off.
  • Pixel that is permanently off is a natural defect that can occur in LCD technology.
  • For more information about Dell Monitor Quality and Pixel Policy, see Dell Support site at: Dell LCD Monitor Pixel Guidelines
Brightness Problems Picture too dim or too bright.
Geometric Distortion Screen not centered correctly.
Horizontal or Vertical Lines Screen has one or more lines.
Synchronization Problems Screen appears scrambled or torn.
Safety-Related Issues Visible signs of smoke or sparks
Intermittent Problems Monitor malfunctions on and off.
Missing Color Picture does not have color.
  • Perform monitor self-test feature check.
  • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.
  • Check for bent or broken pins in the video cable connector.
Wrong Color Picture color is not good.
Image Retention from a Static Image Left on the Monitor for a Long Period Faint shadow from the static image appears on the screen.
  • Set the screen to turn off after a few minutes of screen idle time. These can be adjusted in Windows Power Options or Mac Energy Saver setting.
  • Alternatively, use a dynamically changing screensaver.
Screen image is too small. Image is centered on screen, but does not fill entire viewing area.
No Input Signal when user controls are pressed. No picture, the power LED light is white.
  • Check the signal source. Ensure that the computer is not in power-saving mode by moving the mouse or pressing any key on the keyboard.
  • Connect the video cable securely between the monitor and computer.
  • Reset the computer or video player.
The picture does not fill the entire screen. The picture cannot fill the height or width of the screen.
No video at HDMI or DisplayPort When connected to some dongle or docking device at the port, there is no video when unplugging or plugging the cable from the notebook.
  • Unplug the HDMI, DisplayPort, or USB-C to DisplayPort cable from dongle or docking device, then plug the docking HDMI, DisplayPort, or USB-C to DisplayPort cable to the notebook.

Frequently Asked Questions

For more information, click to expand a section below.

NOTE: If you do not see the recommended resolution as an option, update the video card (GPU) driver of your Dell computer from https://www.dell.com/support/drivers or the video card (GPU) manufacturer's website. Learn How to Download and Install Dell Drivers.

Using Windows Display Settings

In Windows 11, Windows 10, Windows 8 or 8.1, and Windows 7:

  1. For Windows 8 and Windows 8.1 only, select the Desktop tile to switch to classic desktop view.
  2. Right-click the desktop and click Screen Resolution.
  3. Click the dropdown list of the Screen Resolution and select 2560 x 1440.
  4. Click OK.

Using Nvidia Control Panel

To change the resolution using the Nvidia Control Panel:

  1. Right-click the desktop and click Nvidia Control Panel.
  2. Click the + symbol next to Display on the left pane.
  3. Select Change Resolution under Display.
  4. In the dropdown menu on the right pane, select the resolution 2560 x 1440.
  5. Click Apply.

Using AMD Catalyst Control Center

To change the resolution using the AMD Catalyst Control Center:

  1. Right-click the desktop and click AMD Catalyst Control Center.
  2. Click the + symbol next to Display on the left pane.
  3. Select Change Resolution under Display.
  4. In the dropdown menu on the right pane, select the resolution 2560 x 1440.
  5. Click Apply.

The Dell G2724D monitor has two built-in diagnostics that are available:

  • Self-Test Feature Check - The self-test feature check on the Dell G2724D monitor allows you to check whether the monitor is functioning properly.

  • Built-In Self-Test - The Dell G2724D monitor has a built-in self-test that helps you identify if the screen abnormality is with the monitor or the video card (GPU) on your computer. When you notice screen abnormalities such as distortion, clarity, horizontal or vertical lines, color fade. It is always a good practice to isolate the monitor by running the built-in diagnostics.

Learn how to run a diagnostic test on the Dell G2724D monitor.

The troubleshooting section of this article provides information about troubleshooting common issues with your Dell G2724D monitor.

This section has troubleshooting steps on how to resolve power issues, video issues, color or clarity issues, distortion issues, horizontal or vertical lines, brightness issues or pixel issues, and so on.

Learn how to access the on-screen display (OSD) menu on the Dell G2724D monitor. For additional product-specific information, see the user manual of the Dell G2724D monitor.

Information about the monitor such as the model number, firmware version, and Service Tag can be accessed using the on-screen display (OSD) menu of the monitor.

Learn how to access the on-screen display (OSD) menu on the Dell G2724D monitor. For additional product-specific information, see the user manual of the Dell G2724D monitor.

Dell G2724D supports both DisplayPort 1.4 and 1.2 connectivity with your computer. If the video or graphics card (GPU) on your computer supports DisplayPort 1.2, it is required to change the monitor to DisplayPort 1.2 mode.

NOTE: The default factory setting on the Dell G2724D is DisplayPort 1.4 (DP1.4).
  1. Press the joystick on the monitor to enter the On-Screen Display (OSD) Menu.
  2. Press up or down to highlight Input Source in the menu and press on the joystick to select.
  3. Press up or down to highlight DP in the menu.

Joystick Button on Dell G2724D monitor
Figure 5: Dell G2724D Joystick Button

Dell G2724D supports both HDMI 2.1 and HDMI 1.4 connectivity with your computer. If the video or graphics card (GPU) on your computer supports HDMI 1.4, it is required to change the monitor to HDMI 1.4 mode.

NOTE: The default factory setting on the Dell G2724D is HDMI 2.1.
  1. Press the joystick on the monitor to enter the On-Screen Display (OSD) Menu.
  2. Press up or down to highlight Input Source in the menu and press on the joystick to select.
  3. Press up or down to highlight HDMI in the menu.

Joystick Button on Dell G2724D monitor
Figure 6: Dell G2724D Joystick Button

Article Properties

Affected Product

Dell 27 Gaming Monitor G2724D

Last Published Date

12 July 2023

Version

3

Article Type

How To

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