Dell SRM: Automating Configuration Management Database Population in ServiceNow
Summary: This article provides a high-level overview of SRM integration with ServiceNow CMDB. ServiceNow has an objective to populate, update, or delete entries in ServiceNow CMDB tables with SRM CIs and relationships using REST API calls. This article includes a demo video. ...
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Summary
This article provides a high-level overview of SRM integration with ServiceNow CMDB. ServiceNow has an objective to populate, update, or delete entries in ServiceNow CMDB tables with SRM CIs and relationships using REST API calls. This article includes a demo video.
Introduction
With SRM - ServiceNow CMDB integration, we can:
- Manage the life cycle of SRM discovered storage infrastructure CIs and their relationships in ServiceNow
- Create services consisted of storage infrastructure CIs and insert them into ServiceNow CMDB
- Efficiently perform ServiceNow service management processes; incident, problem, and, change management
Architecture
Data is extracted from the SRM repositories and posted to ServiceNow REST API endpoints, to be further inserted, deleted, or updated in CMDB.
Figure 1: SRM - ServiceNow Architecture
Demo video
Check this video for more details about SRM integration with ServiceNow CMDB.Video: How to automate CMDB population in ServiceNow using REST API for SRM
Article Properties
Article Number: 000215993
Article Type: How To
Last Modified: 06 Sept 2023
Version: 2
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