PPDM: NAS Backups Fail with Error "Failed to parse the Override Append Path" and "Exception occurred while parsing the chunk metadata information"
Summary: PowerProtect Data Manager NAS backups fail with the error "Failed to parse the Override Append Path" and warning "Exception occurred while parsing the chunk metadata information."
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Symptoms
The following messages appear in the exported asset job logs for PowerProtect Data Manager NAS backups:
2024-05-03T03:50:38.763Z [TRACE_ID:9b50d18fdf9f2df3;JOB_ID:b607f52ee1def511;TASK_ID:996d7debf831a7cd]3 (pid59) PowerProtect Data Manager error Failed to parse the Override Append Path. 2024-05-3T03:50:49.901Z [TRACE_ID_9b50d18fdf9f2df3_JOB_ID_b607f52ee1def511_TASK_ID_996d7debf831a7cd]3 1921518784 88 0 ddfssv PowerProtect Data Manager warning Exception occurred while parsing the chunk metadata information.
Cause
When the Override Append Path is empty, the error and warning messages appear.
The Override Append Path is only set when a user wants to recover files to another location in the original path.
The Override Append Path is only set when a user wants to recover files to another location in the original path.
Resolution
This is a known issue that is addressed in PowerProtect Data Manager 19.17.
Article Properties
Article Number: 000227387
Article Type: Solution
Last Modified: 31 July 2024
Version: 1
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