PowerFlex 3.X Gateway UI Does Not Open, Receive a 404 Error

Summary: PowerFlex 3.x UI is inaccessible, receive a 404 error when trying to open it. PowerFlex 3.x is reachable from the CLI.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

PowerFlex Gateway UI became inaccessible, however the gateway was reachable from CLI.

The PowerFlex Gateway UI is returning the error:

HTTP Status 404 - Not Found Type Status Report Description The origin server did not find a current representation for the target resource or is not willing to disclose that one exists. 
Apache Tomcat/8.5.65

Powerflex gateway UI 404 error

Cause

The root cause here is that the file /opt/emc/scaleio/gateway/webapps/ROOT/WEB-INF/classes/gatewayUser.properties is not in a good format. There are missing parts to it, in this case at the bottom. 

Resolution

Analyzed the logs and file under /opt/emc/scaleio/gateway and found that the file /opt/emc/scaleio/gateway/webapps/ROOT/WEB-INF/classes/gatewayUser.properties was corrupted.


The file is missing parts at the bottom:

Missing part to file highlighted

This file must be restored either from a backup or by comparing it with a similar file from another cluster. 

Once this is done, restart the gateway service:

#systemctl restart scaleio-gateway


Related article:
See article The 404 Error Seen From PowerFlex Gateway which discusses a similar issue to this file causing a 404 error too.

Affected Products

PowerFlex rack, PowerFlex appliance R650, PowerFlex appliance R6525, PowerFlex appliance R640

Products

PowerFlex appliance R660, PowerFlex appliance R6625, Powerflex appliance R750, PowerFlex appliance R760, PowerFlex appliance R7625, PowerFlex custom node, PowerFlex custom node R650, PowerFlex custom node R6525, PowerFlex custom node R660 , PowerFlex custom node R6625, PowerFlex custom node R750, PowerFlex custom node R760, PowerFlex custom node R7625, VxFlex Ready Node, VxFlex Ready Node R640, VxFlex Ready Node R740xd, PowerFlex appliance R740XD, PowerFlex appliance R7525, PowerFlex appliance R840, VxFlex Ready Node R840 ...
Article Properties
Article Number: 000233376
Article Type: Solution
Last Modified: 14 Nov 2024
Version:  3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.