The 404 Error Seen From PowerFlex Gateway

Summary: During an RCM upgrade, logging into the PowerFlex Gateway UI shows a 404 error.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

  • The gateway was upgraded using RCM 3.6.5
  • Logging into the PowerFlex Gateway UI, this is seen:
    404 error when loggin into the PowerFlex Gateway UI
  • The gateway scaleio.log shows this output: 
    2024-02-08 09:13:09,094 [localhost-startStop-1] ERROR c.e.s.s.services.RequestMapUtils - vasa.provider.monitor.interval.seconds (60,60) must be a number between -2147
483648, 2147483647.

 

Impact

The upgrade cannot continue until the Gateway is available.

 

Cause

Cause

The "/opt/emc/scaleio/gateway/webapps/ROOT/WEB-INF/classes/gatewayUser.properties" file has had many parameters appended improperly with a comma and the value already on the line.

Example:

vasa.provider.ips=,
vasa.provider.monitor.port=,
vasa.provider.monitor.interval.seconds=60,60
#vasa.provider.replica.set.name=vasa-rs
..
lia.ldap.commands.batch.size=256,256
upload.commands.batch.size=16,16
lia.upload.commands.batch.size=256,256
validate.node.commands.batch.size=256,256

cloudiq.enabled=true,true

 

Resolution

Resolution

The issue can be resolved by setting the "/opt/emc/scaleio/gateway/webapps/ROOT/WEB-INF/classes/gatewayUser.properties" parameters to what they should be. If unsure, use another Gateway to compare. The example is not exhaustive. More lines that have been appended with the wrong parameters.

In the above example, the lines should look like this:

vasa.provider.ips=
vasa.provider.monitor.port=
vasa.provider.monitor.interval.seconds=60
#vasa.provider.replica.set.name=vasa-rs
..
lia.ldap.commands.batch.size=256
upload.commands.batch.size=16
lia.upload.commands.batch.size=256
validate.node.commands.batch.size=256

cloudiq.enabled=true

 

The blank lines had the commas removed, and the lines with actual values had the comma and the extra value removed.

Once this is done, restart the gateway service:

# systemctl restart scaleio-gateway

 

Impacted Version

PowerFlex RCM 3.6.5

 

Fixed In Version

PowerFlex RCM 3.8.8

 

Affected Products

PowerFlex Appliance
Article Properties
Article Number: 000221984
Article Type: Solution
Last Modified: 18 June 2024
Version:  2
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