Data Domain: DD6400 Invalid Hardware configuration | Unsupported Qlogic NIC

Summary: The Data Domain (DD6400) generates an alert, Environment alert code ENVIRONMENT-00049, due to an invalid hardware configuration caused by unsupported Qlogic Network Interface Cards (NICs). ...

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Symptoms

Affected Systems: 

  • DD6400

Network Card (NIC) cannot be configured or accessed.
The System generates an Alert (ENVIRONMENT-00049) reporting 'an invalid hardware configuration':

DD-CLI command 
# alerts show current
Current Alerts
--------------
Id       Post Time                  Severity   Class                  Message                                
------   ------------------------   --------   ---------------    -----------------------------------------------------------------------------
p0-758   Tue Nov 29 17:53:38 2022   WARNING    HardwareFailure    EVT-ENVIRONMENT-00049: The system detected an invalid hardware configuration.

I/O Cards show misconfiguration on the affected Eth/NIC slots:

DD-CLI command: 
# enclosure show misconfiguration
Enclosure Show Misconfiguration
-------------------------------
Memory Risers:
    No misconfiguration found.
Memory DIMMs:
    No misconfiguration found.
IO Cards:
Slot   Device                                          Status
----   ---------------------------------------------   ----------
5      Quad Port 10Gbase-SR or Quad Port 10Gbase-CX1   wrong type
7      Quad Port 10Gbase-SR or Quad Port 10Gbase-CX1   wrong type
----   ---------------------------------------------   ----------
CPUs:
    No misconfiguration found.
Disks:
    No misconfiguration found.

Cause

Additional and or Optional cards were purchased for other Dell products and installed into the DD6400 by mistake.
The list of supported NICs is provided below. 
Supported NICs

NOTE: QLogic 41164 (PN: 0HY9T) is NOT supported.


NIC Part Numbers for Slot 5,7,8 are: 

  • DDJKY or PGRFV: "CRD,NTWK,4X10G,SFP+, INTEL"
  • HN7J7: "CRD,NTWK,DP,INTEL,25G,SFP"
  • K5V44: "CRD,NTWK,10G BASE-T,QP,INTEL"

Resolution

Power-off the DD Unit and remove the unsupported Network Card/s.
Replace them with Supported NICs.

Affected Products

DD6400 Appliance

Products

Data Domain, Data Domain
Article Properties
Article Number: 000211679
Article Type: Solution
Last Modified: 29 Sept 2025
Version:  6
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