Dynamic Charge Policy in Dell Optimizer Remains Grayed Out on Latitude Rugged and Rugged Extreme Laptops

Summary: This article provides information about the Dynamic Charge Policy in Dell Optimizer remaining unavailable on Latitude Rugged and Rugged Extreme laptops.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Affected Platforms:

  • Latitude 5430 Rugged
  • Latitude 7330 Rugged Extreme

Affected Products:

  • Dell Optimizer

If the Battery 1 configuration setting in the BIOS is set to Custom, the Dynamic Charge Policy in Dell Optimizer is unavailable when trying to change charging modes from Custom to other settings (for example Adaptive, Primarily AC, Express Charge, or Standard).

Dynamic Charge Policy grayed out

  Battery configuration in BIOS setup menu Results
  Batt 1 Batt 2
  Adaptive or Primarily AC or Express Charge or Standard Custom Fail
a Custom Custom Pass
b Custom Adaptive or Primarily AC or Express Charge or Standard Pass

Table 1: Isolation Table

Cause

This is working as designed, the Dell optimizer does not support battery 1.

Resolution

Users can recover this issue by following the below steps:

  1. Boot to BIOS setup menu
  2. Set Battery 1 configuration to a different charging mode (for example Adaptive, Primarily AC, Express Charge, Standard) instead of custom, then save.
  3. Boot to the operating system, this issue is resolved.

Affected Products

Dell Optimizer, Latitude 7330 Rugged Extreme, Latitude 5430 Rugged
Article Properties
Article Number: 000208970
Article Type: Solution
Last Modified: 14 May 2025
Version:  5
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.